English Community

Lenovo NotebooksLenovo Yoga Series Notebooks
All Forum Topics
Options

6 Posts

06-07-2018

US

7 Signins

33 Page Views

  • Posts: 6
  • Registered: ‎06-07-2018
  • Location: US
  • Views: 33
  • Message 1 of 9

Yoga 900 13ISK2 - USB ports are not working - passes Lenovo and windows diagnostics

2018-06-25, 18:10 PM

My Lenovo is developing strange problems. From the start, the keyboard was doubling up characters. Now the USB ports have all shut-down. The USB controller is not showing in the BIOS. However Lenovo Diagnostics (Health and Support in Vantage) shows no indication of failure. I have had it checked with Fry's and Best Buy - both suspect motherboard. But to just diagnose they want $90. Plus $150 to replace motherboard. 

 

This laptop is my bread and butter. I can not send this away for repairs. 

 

Firstly why is Lenovo Diagnostics is passing something that is not working? Why motherboard needs to be replaced? 

Reply
Options

2543 Posts

12-13-2016

US

4977 Signins

51326 Page Views

  • Posts: 2543
  • Registered: ‎12-13-2016
  • Location: US
  • Views: 51326
  • Message 2 of 9

Re: Yoga 900 13ISK2 - USB ports are not working - passes Lenovo and windows diagnostics

2018-06-25, 18:12 PM

First, make sure everything is up to date. Use Lenovo Vantage to install all the latest drivers - especially the chipset drivers - and the latest BIOS. Sometimes, that's all it takes.


____________________________________
I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo. I love beer.

Using Browser Search To Find Answers in the Lenovo and Moto Communities
Check out our new Recent Service Tips Area ..your issue may already be solved!
Reply
Options

6 Posts

06-07-2018

US

7 Signins

33 Page Views

  • Posts: 6
  • Registered: ‎06-07-2018
  • Location: US
  • Views: 33
  • Message 3 of 9

Re: Yoga 900 13ISK2 - USB ports are not working - passes Lenovo and windows diagnostics

2018-06-26, 17:51 PM

I did update the drivers via Lenovo Vantage. I rebooted after that. No avail. I am surprised that Lenovo has a diagnostic software that does not detect such a big issue. Is it really trust-worthy?

Reply
Options

2543 Posts

12-13-2016

US

4977 Signins

51326 Page Views

  • Posts: 2543
  • Registered: ‎12-13-2016
  • Location: US
  • Views: 51326
  • Message 4 of 9

Re: Yoga 900 13ISK2 - USB ports are not working - passes Lenovo and windows diagnostics

2018-06-26, 20:42 PM

Plug in a USB keyboard and use the NOVO button to boot into the BIOS screen. Once there, see if F10 on the attached keyboard exits BIOS or if you can move the cursor with Tab or the arrow keys. If that doesn't work, then it's the motherboard's connection to the USB ports. If the keyboard works, it's something else. 


____________________________________
I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo. I love beer.

Using Browser Search To Find Answers in the Lenovo and Moto Communities
Check out our new Recent Service Tips Area ..your issue may already be solved!
Reply
Options

6 Posts

06-07-2018

US

7 Signins

33 Page Views

  • Posts: 6
  • Registered: ‎06-07-2018
  • Location: US
  • Views: 33
  • Message 5 of 9

Re: Yoga 900 13ISK2 - USB ports are not working - passes Lenovo and windows diagnostics

2018-06-26, 22:26 PM

As I mentioned, none of the USB ports is working. Also tried the novo button. no response to external keyboard. Rolled back windows updatess, rebooted. No response.

 

Can anyone post an image of the Bios showing any USB controllers? I did not see any.  I can factory reset but unless I back-up the image, it is going to be disastrous.

 

Got a quote for new motherboad $1186.  The computer was $1299! Also Lenovo would take a week to ship it. Don't know if that carries a warranty or not.

 

Not looking good. It is a beautiful looking computer but I always owned a Dell and never did I have problems like this. 

Reply
Options

6 Posts

08-11-2019

US

6 Signins

52 Page Views

  • Posts: 6
  • Registered: ‎08-11-2019
  • Location: US
  • Views: 52
  • Message 6 of 9

Re: Yoga 900 13ISK2 - USB ports are not working - passes Lenovo and windows diagnostics

2019-08-11, 19:05 PM

Did you get an update? For the second time, my USB detection has failed. Geek Squad found a BIOS patch not listed on Lenovo's site. I'm having the same issue again. 

Reply
Options

6 Posts

06-07-2018

US

7 Signins

33 Page Views

  • Posts: 6
  • Registered: ‎06-07-2018
  • Location: US
  • Views: 33
  • Message 7 of 9

Re: Yoga 900 13ISK2 - USB ports are not working - passes Lenovo and windows diagnostics

2019-08-11, 19:48 PM

it is strange. It started writing 3 months after I reported the problem. But not it is not working again. Lenovo is not pursuing this problem. It is possible that Microsoft Windows 10 is to blame.

Reply
Options

6 Posts

08-11-2019

US

6 Signins

52 Page Views

  • Posts: 6
  • Registered: ‎08-11-2019
  • Location: US
  • Views: 52
  • Message 8 of 9

Re: Yoga 900 13ISK2 - USB ports are not working - passes Lenovo and windows diagnostics

2019-08-12, 13:55 PM
It's not a Windows 10 issue. It started happening to me yesterday and there was no windows 10 update. Last time it was a BIOS patch that did the trick. For me, it removed all my mouse drivers and it won't detect them.
Reply
Options

2 Posts

09-12-2020

IN

2 Signins

15 Page Views

  • Posts: 2
  • Registered: ‎09-12-2020
  • Location: IN
  • Views: 15
  • Message 9 of 9

Re:Yoga 900 13ISK2 - USB ports are not working - passes Lenovo and windows diagnostics

2020-09-12, 11:59 AM

Hi 

I am facing similar issue. If I remove usb power adapter and start, usb ports work.

 

 I am wondering if you got issue resolved or motherboard replacement was the only option?

 

regards,

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete