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cportillosv
Paper Tape
Posts: 3
Registered: ‎11-14-2015
Location: El Salvador
Views: 506
Message 1 of 5

Yoga 900 Black screen!!

I need help!! when I turn on my laptop, but I see the logo of lenovo nothing else. The fan and keyboard if they work. any idea that could help me please !!

 

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 468
Message 2 of 5

Re: Yoga 900 Black screen!!

Hi there, Cport          -

 

Thank you for writing in to the Lenovo Forum - happy to have you here today.

 

Can you enter to safe mode?

 

Perform the below steps:

 

1)     Completely shut down the machine.

2)     Remove the Battery.

3)     Remove the Charger / AC Adaptor.

4)     Press and Hold on the Power Button for 20 continues Seconds.

5)     Connect the Charger / AC Adaptor.

6)     Press and Hold on the Power Button for 10 continues Seconds.

 

Update us how it goes.

 

 

 

 

 

Regards,

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

cportillosv
Paper Tape
Posts: 3
Registered: ‎11-14-2015
Location: El Salvador
Views: 456
Message 3 of 5

Re: Yoga 900 Black screen!!

Hello Shahi_Lenovo,not work for me, just follow the steps and nothing. I only see the Lenovo logo and the screen does not respond, try entering the BIOS and so I only see the menu for a few seconds there the same problem of the screen.
Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 430
Message 4 of 5

Re: Yoga 900 Black screen!!

This is an issue with hard disk. I recommend you contact Lenovo service center and report the problem as there's likely an issue on the HDD / HDD's connection to the motherboard (or other internal component).

 

You could also try this - if you have more than one ram sticks, please, try to remove/replace/switch them.

Also, go through the HMM for better understading.

 

For more details, Schedule a Call-back for faster support.

 

Update us how it goes.

 

 

 

 

Regards,

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 380
Message 5 of 5

Re: Yoga 900 Black screen!!

Did the issue get resolved?

 

 

 

 

Regards,         

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"

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