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5 Posts

04-04-2016

DE

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Yoga 900 - Hinge caps falling off

2017-02-09, 15:22 PM

Hey everyone,

 

I know this has been a known problem and Lenovo has decided to not make any kind of effort to fix this problem without being pushed to the brink. 

Here are links to the same problem:

https://forums.lenovo.com/t5/Lenovo-Yoga-Series-Notebooks/Yoga-900-Hinge-Loose-Cylinders/td-p/2254771

https://forums.lenovo.com/t5/Lenovo-Yoga-Series-Notebooks/Yoga-900-13ISK2-wristwatch-hinge-mesh-loose-misaligned/td-p/3388258

https://forums.lenovo.com/t5/Lenovo-Yoga-Series-Notebooks/Lenovo-Yoga-900-Loose-component/td-p/2216444

 

I have the same problem and Lenovo Germany refuses to repair the missing cylindrical caps that cover the hinge. 

 

I would like to ask that a moderator escalates this problem since it's cleary part of the warranty and does not depend on anybody using his or her laptop in the wrong way.

 

I have not been successful in comunication with the repair center in Germany which continue to ask me to pay 364€ to substitute a completely new hinge although the computer is still on warranty until 2018. 

 

Thank you

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295 Posts

01-16-2017

GB

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Re: Yoga 900 - Hinge caps falling off

2017-02-10, 9:32 AM

Hi getdrunk,

 

Thanks for posting!

 

I'm not sure if the moderators here would be able to escalate this issue, you would probably need to keep trying to get in touch with Lenovo Germany and hopefully they can help (send them the forum posts). Have you tried to give them a call through this link?

 

Let us know how you get on.
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3 Posts

03-22-2017

US

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Re: Yoga 900 - Hinge caps falling off

2017-03-22, 22:45 PM

I am having the same exact problem and it's ticking me off.

I actually had someone call me to tell me they were sending the hinge caps.

Never came and they closed the case.

 

Have you had any success?

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5 Posts

04-04-2016

DE

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  • Message 4 of 5

Re: Yoga 900 - Hinge caps falling off

2017-03-23, 10:24 AM

No, I couldn't resolve this problem. Lenovo will deny any responsability and will also not send you the little hinge caps. They asked me 360€ to replace the whole element.

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1 Posts

03-29-2017

US

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  • Message 5 of 5

Re: Yoga 900 - Hinge caps falling off

2017-03-29, 0:18 AM

I have the same problem too. Bought mine in the US. No way are they going to fix it. Design flaw that they don't care about. I only bought a Lenovo because my new employer was using them. Lenovo can forget about me buying one again.

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