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3 Posts

01-30-2016

Pennsylvania, USA

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Yoga 900 Repair Parts Not Available

2016-01-30, 23:37 PM

I have a new Yoga 900 and broke the screen. Called tech support and was told they will notify me when a repair screen is available. They can't tell me when the screen will be available. It's not a warranty repair because I didn't buy accident insurance. Guess they don't want my money. I just wish someone could c=give me an estimate when repair parts will be available. Spent a lot of money on this thing and cant use it. Frustrating. Not sure what part f the workd the all center is located in, India I think... :-(

 

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18 Posts

01-21-2016

New York

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Re: Yoga 900 Repair Parts Not Available

2016-01-31, 0:26 AM
My apologies that I may not have the answer you seek. But you may want to reach out to Customer Relations here in the States. Google for email addresses but there's some folks in NJ and also in Canada. In the subject line in caps put 'very unhappy customer', and in the body mention how Apple would never treat you like this.

But I'm a might curious...how did you break the screen? I just got my Yoga this week fresh made in China.
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3 Posts

01-30-2016

Pennsylvania, USA

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Re: Yoga 900 Repair Parts Not Available

2016-01-31, 13:39 PM

Thanks for the comment. Guess I will wait two weeks then call them again. If the wait is only 2 weeks I wonder why they advised me not so ship the device to the repair sho yet.the whole conversation with their support line was odd. No ticket number and no estimate of the timeline. Maybe I'll have better luck next time. Have to keep using my old dell.

 

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3 Posts

01-30-2016

Pennsylvania, USA

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Re: Yoga 900 Repair Parts Not Available

2016-01-31, 19:47 PM

I had earbuds plugged in to listen to my netflix. I set it down with the lid partly folded down and a larger laptop fell on top of it, slamming the lid closed. Personallu, I think the screen is deliate and after I do the repair I plan to put a protector on it. Already bought one, but no telling how long I will have to wait for the repair. I'll bug the service line again and try to push the issue of shipping it to the repair shop.

 

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1960 Posts

12-02-2007

AU

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Re: Yoga 900 Repair Parts Not Available

2016-01-31, 2:40 AM
------------------------------
I don't work for Lenovo
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8076 Posts

01-13-2008

US

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Re: Yoga 900 Repair Parts Not Available

2016-11-19, 19:29 PM

The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.


The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored - questions and answers belong in the forum so that others may contribute and benefit. ... GeezBlog

 

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