Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

English Community

Lenovo NotebooksLenovo Yoga Series Notebooks
All Forum Topics
Options

1268 Posts

12-05-2014

Germany

1308 Signins

21591 Page Views

  • Posts: 1268
  • Registered: ‎12-05-2014
  • Location: Germany
  • Views: 21591
  • Message 1 of 55

Yoga 900 - Touchpad does not scroll sometimes

2015-10-28, 7:09 AM

In Yoga 900 the touchpad does not scroll sometimes even I updated all the drivers or restored the computer. I thought it was just me having this problem but then I read in the reviews on Lenovo web site that some users was complaining quote "trackpad isn't reliable as it doesn't scroll sometimes. Not sure if I am missing something or this is genuinely a problem. in any case, would appreciate Lenovo's attention on this". 

 

To be more concrete the scrolling with two fingers with the touchpad (trackpad) seems to work well in desktop apps like Chrome, but does not seem to work well in windows metro or windows metro app. For example, going to Windows 10 Button > All apps, scrolling will not work there with two fingers using touchpad. Nor will it work in Windows 10 > Settings > any options. Switching to Chrome it will imediately work smoothly. 

 

Number of users affected is at least 2 so I decided to bring it up here so it can be resolved.


If the answer is interesting press the star below to give Kudos.

If your question is answered you can click ''accept as solution".

Reply
Answer
Options

1609 Posts

09-16-2014

United States of America

3048 Signins

61403 Page Views

  • Posts: 1609
  • Registered: ‎09-16-2014
  • Location: United States of America
  • Views: 61403

Re: Yoga 900 - Touchpad does not scroll sometimes

2015-11-11, 17:54 PM

A Synaptics driver that resolves unexpected touchpad and scrolling performance reported by customers running Windows 10 on Yoga 900 laptops has been released.

 

It can be found here: http://support.lenovo.com/us/en/products/laptops-and-netbooks/yoga-series/yoga-900-13isk/downloads/DS105071

 

Thank you,

Reply

Replies(54)
Options

2 Posts

10-28-2015

USA

13 Signins

54 Page Views

  • Posts: 2
  • Registered: ‎10-28-2015
  • Location: USA
  • Views: 54
  • Message 2 of 55

Re: Yoga 900 - Touchpad does not scroll sometimes

2015-10-28, 15:32 PM

I have the same problem with the touchpad/trackpad. Chrome, IE, and Edge two finger scroll acceptably.  

 

Windows (start menu and settings) and metro apps will work after a reboot until you click on something and then scrolling breaks completely (or behaves very erratically in these applications).

 

I've tried reinstalling the touchpad drivers (trying to uninstall fails for me) and creating the "UseScrollCursor" registry key that some people have reported, but I haven't had any success.

 

I'm glad I purchased with a 15 day return policy. I will wait a few days to see if a fix comes out, but I can't live with this type of bug.

Reply
Options

3 Posts

10-28-2015

United States

5 Signins

31 Page Views

  • Posts: 3
  • Registered: ‎10-28-2015
  • Location: United States
  • Views: 31
  • Message 3 of 55

Re: Yoga 900 - Touchpad does not scroll sometimes

2015-10-28, 19:02 PM

I have the same Issue.  The touchpad works for 10-15 seconds then hangs for 10 seconds or so. Happens over and over I have the latest of all drivers

Reply
Options

1609 Posts

09-16-2014

United States of America

3048 Signins

61403 Page Views

  • Posts: 1609
  • Registered: ‎09-16-2014
  • Location: United States of America
  • Views: 61403
  • Message 4 of 55

Re: Yoga 900 - Touchpad does not scroll sometimes

2015-10-28, 19:09 PM

I am investigating customer reports of touchpads not working as expected on Yoga 900 laptops.

 

I'd like to know if these laptops are running Synaptics Touchpad Driver for Windows 10, v 19.0.9.12 from 10/10/15.

 

The driver can be downloaded here: http://support.lenovo.com/us/en/products/laptops-and-netbooks/yoga-series/yoga-900-13isk/downloads/DS105071

 

Thank you,

Reply
Options

1268 Posts

12-05-2014

Germany

1308 Signins

21591 Page Views

  • Posts: 1268
  • Registered: ‎12-05-2014
  • Location: Germany
  • Views: 21591
  • Message 5 of 55

Re: Yoga 900 - Touchpad does not scroll sometimes

2015-10-28, 19:31 PM

My Yoga 900 is running Windows 10 and the Synaptics Driver is 19.0.9.12 dated 28-Jul-15 it says it is the latest driver available. I have reinstalled it just to make sure and it is still says 19.0.9.12 dated 28-Jul-15.

 

P.S. To find out, I did go to Windows 10 Search Box > Device Manger > Human Interface Device > Synaptics Device (double click).


If the answer is interesting press the star below to give Kudos.

If your question is answered you can click ''accept as solution".

Reply
Options

3 Posts

10-28-2015

United States

5 Signins

31 Page Views

  • Posts: 3
  • Registered: ‎10-28-2015
  • Location: United States
  • Views: 31
  • Message 6 of 55

Re: Yoga 900 - Touchpad does not scroll sometimes

2015-10-28, 21:54 PM

Hello,

 

I have the latest driver,with this issue of the touchpad not responding. (really really bad) The driver was current but it was updated via windows update.  

 

I was on a Lenovo support  call and the tech suggested to delete the driver in device manager and then reinstall the download. After I did deleted it, rebooted and installed the current driver it appears to have solved the problem.

Reply
Options

2 Posts

10-28-2015

USA

13 Signins

54 Page Views

  • Posts: 2
  • Registered: ‎10-28-2015
  • Location: USA
  • Views: 54
  • Message 7 of 55

Re: Yoga 900 - Touchpad does not scroll sometimes

2015-10-28, 22:31 PM

I also appear to have the latest version installed.

 

I followed the steps suggested by eddymicro and uninstalled and deleted the driver for both the "Lenovo Pointing Device" and for the "Synaptics HID Device".  I rebooted and reran the linked installer.  

 

My problem persists.  Bad/no scrolling on Windows start menu and in all Metro apps.

Reply
Options

5 Posts

10-29-2015

Seattle, WA

15 Signins

42 Page Views

  • Posts: 5
  • Registered: ‎10-29-2015
  • Location: Seattle, WA
  • Views: 42
  • Message 8 of 55

Re: Yoga 900 - Touchpad does not scroll sometimes

2015-10-29, 3:21 AM

I am having the same problem.  I'll also be returning mine if the problem persits.

Reply
Options

4 Posts

10-29-2015

Seattle

9 Signins

28 Page Views

  • Posts: 4
  • Registered: ‎10-29-2015
  • Location: Seattle
  • Views: 28
  • Message 9 of 55

Re: Yoga 900 - Touchpad does not scroll sometimes

2015-10-29, 4:47 AM

I'm seeing the same exact issue with the same driver. I've tried updating the BIOS to the latest verison, but this didn't do anything...

Reply
Options

1 Posts

10-29-2015

new jersey

3 Signins

14 Page Views

  • Posts: 1
  • Registered: ‎10-29-2015
  • Location: new jersey
  • Views: 14
  • Message 10 of 55

Re: Yoga 900 - Touchpad does not scroll sometimes

2015-10-29, 10:41 AM

I have this issue as well....I am wondering if this is hardware or software related....and if it is software, will it be resolved soon? I am really trying to like the Yoga, but between this issue and issues with my bluetooth mouse dropping connection, its not looking so good.  

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms