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vjones008
Paper Tape
Posts: 4
Registered: ‎03-18-2017
Location: US
Views: 8,701
Message 1 of 16

Yoga 900 USB Ports Stopped Working

This morning, I found that my USB ports are not working. Any ideas on what is wrong? In the Device Manager I see USB drivers for the bluetooth and camera, but nothing for the ports - should there be? This only out of ordinary thing to occur was that I left the PC on and unplugged last night, and the batteries ran out. Help, I cant connect my iPhone!

Guru
Posts: 2,217
Registered: ‎04-17-2014
Location: US
Views: 8,606
Message 2 of 16

Re: Yoga 900 USB Ports Stopped Working

Check that USB ports are enabled in BIOS option. It should be under 'Boot', then USB Boot. Enable it. 

 

Also try a BIOS update: http://pcsupport.lenovo.com/us/en/products/LAPTOPS-AND-NETBOOKS/YOGA-SERIES/YOGA-900-13ISK/downloads...

 

If this does not resolve the problem, then try this tool from Microsoft: http://go.microsoft.com/?linkid=9643528

 

Last resort is a motherboard replacement. 

 

 


Regards,
Eric Xu

I'm a Lenovo forums advocate and brand advocate (Lenovo INsider). I'm a volunteer; I don't work for Lenovo.

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vjones008
Paper Tape
Posts: 4
Registered: ‎03-18-2017
Location: US
Views: 8,600
Message 3 of 16

Re: Yoga 900 USB Ports Stopped Working

 

thanks!

 

the usb is enabled, check. the microsoft tool just looked for driver issues - none found, check. the BIOS update failed!

 

after downloading, installing, the rebooting, a small blue box reported 'BIOS Image Error.'

 

it looked like the BIOS was tailored exactly for this model/machine. any ideas?

Guru
Posts: 2,217
Registered: ‎04-17-2014
Location: US
Views: 8,595
Message 4 of 16

Re: Yoga 900 USB Ports Stopped Working

Do you have the Yoga 900-13ISK or the Yoga 900-13ISK2? There are different BIOS for these devices. 


Regards,
Eric Xu

I'm a Lenovo forums advocate and brand advocate (Lenovo INsider). I'm a volunteer; I don't work for Lenovo.

Did someone help you today? Press the star on the left to thank them with a Kudo!

If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!


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vjones008
Paper Tape
Posts: 4
Registered: ‎03-18-2017
Location: US
Views: 8,581
Message 5 of 16

Re: Yoga 900 USB Ports Stopped Working

 

you know your stuff!

 

thanks, the BIOS update worked!! thanks so much!

 

Guru
Posts: 2,217
Registered: ‎04-17-2014
Location: US
Views: 8,576
Message 6 of 16

Re: Yoga 900 USB Ports Stopped Working

No problem Smiley Wink


Regards,
Eric Xu

I'm a Lenovo forums advocate and brand advocate (Lenovo INsider). I'm a volunteer; I don't work for Lenovo.

Did someone help you today? Press the star on the left to thank them with a Kudo!

If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!


Please read the Community Guidelines before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.

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vjones008
Paper Tape
Posts: 4
Registered: ‎03-18-2017
Location: US
Views: 8,575
Message 7 of 16

Re: Yoga 900 USB Ports Stopped Working

 

will add as a solution...

 

Community SuperMod
Community SuperMod
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Message 8 of 16

Re: Yoga 900 USB Ports Stopped Working


@vjones008 wrote:

 

will add as a solution...

 


 

Thanks for confirming your success.

I have taken the liberty of re-marking Eric's post as the solution so that other members will see the actual successful advice.

 

Regards.


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PM requests for individual support are not answered. If a post solves your issue, please mark it so.

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sawagner
Paper Tape
Posts: 4
Registered: ‎01-21-2018
Location: US
Views: 5,670
Message 9 of 16

Re: Yoga 900 USB Ports Stopped Working

My USB ports still do not work. BIOs are up to date and I've tried every solution recommended. They stopped working one day, then miraculously all worked for a few days, now do not work again. What's going on?

sawagner
Paper Tape
Posts: 4
Registered: ‎01-21-2018
Location: US
Views: 5,645
Message 10 of 16

Re: Yoga 900 USB Ports Stopped Working

This solution worked for me: Shut down the computer and remove the power cord. Hold in the power button for 30 seconds. The computer might come on during this, but it will shut off again. Keep holding the power button in for the 30 seconds. Then restart the computer. For me, the USB ports work again!

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