09-12-2016 06:13 PM - edited 09-12-2016 06:20 PM
I purchased a Yoga 900 - model 80UE
I am unable to install my copy of PhotoShop 7. I was able to install it on a Sager Laptop that also had Windows 10 and an i7 processor.
The Autorun opens, and gets past the user agreement, and on to the screen where I choose Installation or Explore Disc.
When I click on the button to install PhotoShop, or Adobe Reader, there is a momentary spinning wheel that vanishes and the CD player stops working.
After some investigation I found multipe instances of Set Up in the Task Manager - one for each attempt to lauch the Setup. These are listed as Setup 32 bit.
It also happens when I go into the disc and double click on the Setup inside the PhotoShop folder.
I have rebooted, as well as shut down, etc.
Nothing will get the installation to kick in.
Again, I was able to install PS 7 from the same disc and same external disc drive on a Sager laptop with Windows 10 and an i7 processor.
If anyone has suggestions that might help me get this program installed (Adobe no longer sells PhotoShop, it is a subscription service only and I cannot get a download version of PS7 which is maybe 10 years old.)
I still have a few days where I can return this Lenovo and get something else, which I will certainly do if I cannot install this software. This Yoga was purchased to be a remote audio visual work station. I was able to get my video editing and audio editing software, but it is worthless to me without PhotoShop.
Solved! Go to Solution.
09-12-2016 06:53 PM - edited 09-12-2016 07:03 PM
Good day and welcome to the community.
Sorry you're having difficulty.
I confess no knowledge of using PS, so this is a wild guess, a really wild guess, but could it be hanging up on the 3200x1800 panel resolution? Like a hardware enumeration hang? Think it's worth it to drop the resolution setting to FHD and trying the install again?
Corollary question: What's the native panel resolution of the other machine?
Edit to add: There is some interesting discussion here: https://forums.adobe.com/thread/1941912
Things ranging from just letting the installer run for a couple hours, to copying the CD contents to the main drive and then running setup, to running the installer in safe-mode.
09-12-2016 07:06 PM
I had Photoshop CC installed for a while with zero problems. I still have Photoshop Elements 8 installed right now. I actually had them both installed at the same time. I had no problem installing them.
Have you tried booting windows cleanly? Have you looked in the event viewer logs and see if there is an entry telling you the problem?
09-12-2016 07:36 PM
I will try these suggestions in the morning. The native res on the Sager is 2560 X 1440.
I suspect this has nothing to do with PhotoShop itself, but the installer. That may be what is having an issue with this particular PC or Windows install (which came installed from Lenovo.) Or possibly due to some other Lenovo-based software.
But trouble shooting compatibility with the Windows 10 Help got me nowhere.
Not sure what you mean by booting Windows cleanly. I have tried to launch the Autorun and Setup first thing after a shut down and start, after restarting, etc.
I did not think it would let me copy the contents of the CD. So I will try that and look at the thread posted.
09-12-2016 07:44 PM
You can still download Photoshop elements from adobe.
The link is for 7, 8 and 9.
09-12-2016 08:03 PM
09-12-2016 08:16 PM
Sadly, a lot of them are going that route.
I have CS5 installed on a Yoga 900 here and I haven't had any problems with the install. As stated above, I think you will want to lower the resolution as the program doesn't handle scaling properly.
09-13-2016 06:47 AM
09-13-2016 09:49 AM
I apologize for the rant. I blame the scotch, and the late hour and the hours of frustration.
Adobe is free to market as they wish, of course, so long I get to use my tried and true PhotoShop 7.
And now I CAN!
Lettng it sit for hours did nothing. But installing in Safe Mode worked flawlessly!
Thanks for the input, advice, and suggestions.
I really love this Yoga 900 and would have been sorry to see it go back to the store.
09-13-2016 02:41 PM
Glad you got it working!
The Yoga 900 really is a sweet piece of kit.