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olga77
Paper Tape
Posts: 2
Registered: ‎08-14-2018
Location: RO
Views: 110
Message 1 of 4

Yoga 900S - 4 times reparir in less than 6 moths use!

I am using this Yoga 900S since end of March this year. After only 2 weeks of use the laptop didn't started anymore. I left it for reparir (with the authorised Lenovo service), got it back "reparied" after 2 days.Two months later again not starting. Reparied again. Two weeks later again the same problem - is not starting. Service changed the mother bord. 9 days later again the same problem. I am wondering how many times should I took it back for reparirs? And how many days shell I waste more from my job not haveng my work tool?! Perhaps untill the warranty expires...??

Sr Support Specialist
Posts: 7,950
Registered: ‎11-30-2015
Location: PH
Views: 81
Message 2 of 4

Re: Yoga 900S - 4 times reparir in less than 6 moths use!

Hi olga77,

 

Welcome to the Community Forums.

 

Having multiple repairs does create frustrations and wasted time. It maybe proper to consider giving technical support a call and explore other options.

 

You can ask for higher intervention if needed and share them your thoughts of how you think can make your experience better. Having an open communication can be very helpful for both parties to arrive on a better resolution.

 

It's worth giving a try.

Update us how it goes.

 

Regards



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olga77
Paper Tape
Posts: 2
Registered: ‎08-14-2018
Location: RO
Views: 61
Message 3 of 4

Re: Yoga 900S - 4 times reparir in less than 6 moths use!

Dear spidey101,

Thanks for your fast replay. Unfortunatly the contact you gave me is exactly form the repair service that handling my issue, so won't gave me any help. Actually they stated that "Lenovo will never give you "deined repair" status, so the only thing you can do is to come back infinite number of times for the same repair"!!!

So, please give me a contact (phone/email) from Lenovo in my country who's able (and willing) to solve this issue for me.

 

Thanks and br,

Sr Support Specialist
Posts: 7,950
Registered: ‎11-30-2015
Location: PH
Views: 48
Message 4 of 4

Re: Yoga 900S - 4 times reparir in less than 6 moths use!

Hi olga77,

 

Greetings.

 

Sorry to read this situation you are in right now.

 

I would be sending you a private message ( notice the orange marker on top for messages) you can reply for some personal information so I can forward it to someone that may be able to assist on this case.

 

Regards



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

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