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Yoga 900s Not Charging

2016-07-31, 13:15 PM

I have only had this new computer (Yoga 900s) for 4 days.  The battery is not charging.

 

When plugged in, the system tray icon says "Plugged In, Charging", but it is NOT charging.

 

Any suggestions?  I was excited about getting this computer.  However, my recent experiences with Lenovo have left me regretting my decision to make this purchase.


If I can't get this resolved ASAP I am going to have to return it and go with another more reliable brand.


Thanks for any help you can give.

 

 

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2973 Posts

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Re: Yoga 900s Not Charging

2016-07-31, 17:08 PM

Welcome to the forum! Sorry to hear of the battery not charging issue.

 

Could you go into the Lenovo Settings app, click the battery icon on the left tool bar, then click Show Details. What does this show? Are there any Battery Status Messages?


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Re: Yoga 900s Not Charging

2016-07-31, 20:57 PM

Here is what is shows:

 

 

Condition:  Good

Status:  Charging (but it is not)

Remaining percentage:  64%

Remaining capacity:  34.39 wh

full charge capacity:  54.19 wh

Voltage:  7.88V

Temp:  26 C

Cycle Count:  1

Manufacture Name:  Simplo

Manufacture Date:  2/25/2016

Firmware Version:  0005014901000007

 

The status message is "The Battery is in Good Condition".

 

Do you need anything else?

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Re: Yoga 900s Not Charging

2016-08-01, 1:44 AM

Did you make sure that you have "conservative mode" off on your Yoga? This feature, when turned on- makes the battery sit at around 60% if you keep the charger plugged in all the time. 


Regards,
Eric Xu

I'm a Lenovo forums advocate and brand advocate (Lenovo INsider). I'm a volunteer; I don't work for Lenovo.

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Re: Yoga 900s Not Charging

2016-08-01, 1:55 AM

wrote:

Here is what is shows:

 ...


It looks like there's something wrong with the charging circuitry. Unfortunately you'll have to contact Lenovo and probably send in the Y900s for repair/replacement.


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Re: Yoga 900s Not Charging

2016-08-01, 2:21 AM

Any idea how to do that?  I posted in this forum because I have not been able to find any contact information for them. 

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Re: Yoga 900s Not Charging

2016-08-01, 2:24 AM

Visit http://support.lenovo.com for live chat support options. Visit http://www.lenovo.com/contact for callback options. Or call them directly at 877-453-6686


Regards,
Eric Xu

I'm a Lenovo forums advocate and brand advocate (Lenovo INsider). I'm a volunteer; I don't work for Lenovo.

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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!


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  • Message 8 of 8

Re: Yoga 900s Not Charging

2016-08-01, 2:31 AM
wrote:

Did you make sure that you have "conservative mode" off on your Yoga? This feature, when turned on- makes the battery sit at around 60% if you keep the charger plugged in all the time. 

 


FWIW I have Conservation Mode enabled on my Y900s. The Status shows "No activity" rather than the OP's "Charging" (or presumably "Discharging" when not connected to AC.)

 

That's why I suspect charging circuitry. 

 

Nevertheless it's a good idea to confirm whether Conservation Mode is on or off.


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