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2 Posts

10-23-2018

KZ

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Yoga 910-13IKB - Touchscreen and camera not working

2018-10-23, 14:58 PM

For almost a year my Yoga 910-13IKB behaved just perfectly. But several weeks ago the touchscreen stopped working after coming out from hibernation, sometimes I need to restart computer 2-3 times before it starts working, today it is not helping anymore. The webcamera also shows missing. What might be the problem? I blame some Windows updates, but could be a technical issue?

 

 

Moderator comment: Model added to subject for clarity.

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456 Posts

08-02-2018

PH

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Re: Yoga 910-13IKB - Touchscreen and camera not working

2018-10-24, 23:51 PM

Hi Viktor_Riklefs!

 

Welcome to the community forums.

 

Could you try to uninstall the touchscreen driver from the Device Manager? You can check the photo attached as a reference. In regards the webcam issue, check this other discussion here in the community https://forums.lenovo.com/t5/Lenovo-P-Y-and-Z-series/SOLVED-Built-in-Camera-not-working/td-p/3353327?CID=ww:lenovosocial:20x9m6&Source=social_eservices&Medium=LITHIUM&Term=eServices_&Content=20181024_20181024235139&linkId=58680985 and try the steps provided.

 

Let us know how it goes.
Regards,

 

 

Moderator comment: Link expanded.



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2 Posts

10-23-2018

KZ

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Re: Yoga 910-13IKB - Touchscreen and camera not working

2018-10-26, 5:19 AM

Thanks for the advice, it has worked before. Although, it has been annoying to either restart the computer or reinstall the driver all the times. Now it seems to be a permanent problem (for almost a week now). Both for camera and touchscreen. 

 

I am now located in Kazakhstan, is there any official service center here that can look into the problem. I still have 10 days of warranty left :)

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456 Posts

08-02-2018

PH

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Re: Yoga 910-13IKB - Touchscreen and camera not working

2018-10-26, 5:35 AM

Yes, we do have Lenovo Authorized Service Center in Kazakhstan. Click on this link https://support.lenovo.com/us/en/solutions/ht118678?CID=ww:lenovosocial:20x9m6&Source=social_eservices&Medium=LITHIUM&Term=eServices_&Content=20181026_20181026053529&linkId=58743382 (filter by country). Before you take the laptop to a service center, we recommend you to perform a factory reset on the laptop to determine if it's really a hardware or software related issue. Don't forget to backup all your files to avoid unwanted data loss on the laptop. You can follow the steps from this video on how to perform a factory reset https://www.youtube.com/watch?v=geloFBkJWXs&linkId=58743383.

 

Let us know if there is anything we can help you.

 

 

Moderator comment: Links expanded.



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2 Posts

07-21-2019

BR

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Re: Yoga 910-13IKB - Touchscreen and camera not working

2019-10-03, 21:40 PM

Hello every one, I am in Brazil with this exact same problem ! Were you able to solve it ?

 

Thank you.

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2 Posts

10-21-2017

US

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Re: Yoga 910-13IKB - Touchscreen and camera not working

2019-11-02, 1:06 AM

Same exact problem. It starts off as an intermittent problem, which is solved by either restarting the computer or by enabling and disabling the touch screen driver. Eventually, those things no longer work and the touch screen just stops working altogether. Search Google. There are plenty of people with this same problem and there is no fix. This is the 3rd Lenovo laptop that has given me problems. Lenovo is absolute crap. I'll never buy Lenovo again.

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2 Posts

07-21-2019

BR

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  • Message 7 of 7

Re:Yoga 910-13IKB - Touchscreen and camera not working

2020-04-19, 8:16 AM

The equipment is beautiful but this missing support is absolutely bad. I do not recommend Lenovo, very very disappointing.

 

 

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