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09-14-2020

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Yoga 910 13IKB booting issue

2020-09-14, 9:15 AM

Black screen after lenovo logo - How to fix?

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03-11-2020

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Re:Yoga 910 13IKB booting issue

2020-09-14, 10:04 AM

@ Magnus59 wrote:
 

 

Black screen after lenovo logo - How to fix?

 

 

Hi Magnus59,

 

Welcome to the Community Forums

 

Step 1: Booting in Safe Mode

If you are unable to get past the startup screen, you can force the Advanced Startup Options screen by forcing two or three consecutive interruptions during the startup process. You can do this easily by restarting your PC during the startup phase.

 

- In the Advanced Startup Options screen, select Troubleshoot and then click on Advanced options.

- Inside Advanced options, click on Startup Settings and then click the Restart button.

- In the Startup Settings, press F4, F5 or F6 to boot with one of the three Safe Modes available.

 

If your computer boots successfully into Safe Mode then I'd suggest trying to uninstall all the display adapters from the computer.

 

Step 2. Uninstall VGA with drivers and reinstall:

- Press the Windows key + X and select "Device Manager"

- Expand "Display Adapters"

- Right click the AMD, NVIDIA and/or INTEL VGA devices and select "Uninstall"

- If prompted to uninstall drivers associated with the device, tick the box and continue.

- Perform a restart of the laptop. 

 

If successful, I'd suggest performing the next step so this does not happen again due to a problematic Windows 10 Update.

 

Step 3. Disabling Automatic Hardware Driver updates:

- Right click the Windows Icon, select the "Search" Function.

- Type "Control Panel" and select "Small icons" or "Large Icons" in the "View By" top right.

- Click the "System Icon"

- Navigate to "Advanced System Settings" -> "Hardware"

- Click "Device Installation Settings" and Select "No"

**This will prevent Windows from interfering with your hardware drivers in future updates, but keep crucial security updates rolling.

 

In the event none of the above works, then a factory reset is the only possible solution left :

 

OKR - One Key Recovery

**This is a complete factory reset of the computer

**Loss of data can occur, so we advise you to backup your data if possible.

 

- Completely shut down the device.  

- Press the Novo Button :  It is the small reset hole on most devices that you need a unfolded paperclip to reach.  

- In case you do not own a device with a OKR button. You can also find out where it is or what reset function it is for your device at the support page under.

 

Knowledge Base & Guides -> User Guides -> And clicking the User guide(Not HTML one) in the list -> Ctrl+F to search the document for "Reset" and/or "Novo Button" / "Novo Hole"

 

- When the system boots up, a menu will appear, select System recovery and follow the recovery process.

- When entering the Windows environment again. Perform step 3 before allowing any Windows updates.

 

Regards

 

Voithos

 

 

 

 



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