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ppstefan
Paper Tape
Posts: 2
Registered: ‎03-31-2017
Location: RO
Views: 3,687
Message 1 of 14

Yoga 910 Freezes

Hi, I have a yoga 910 i5, 8gb ram and 512 ssd, I love it but there is an annoynig problem regarding the laptop. It just sometimes freezes for 2-3s, sometimes all of it, sometimes just chrome. I also had some problems oppening a office document. I double click on the docx or xlxs then I am able to do things in the pc but it opens after several seconds... 

Same with Chrome, sometimes freezes and I can use the rest of the pc, sometimes just hangs...

I took a look in task manager and there is nothing consumming many computing resources, I also performed all lenovo hardware scans but none of them found any errors, so the hard should be fine.

 

I really hope for a solution, changing the laptop will make me looose so much time with programms and data movement. 

Can I do something or I should just return it?

Sr Support Specialist
Posts: 9,766
Registered: ‎11-30-2015
Location: PH
Views: 3,642
Message 2 of 14

Re: Yoga 910 Freezes

Hi ppstefan , 

 

Welcome to the Community Forums.

 

Before deciding on it , you may want to try updating the BIOS and chipset and disable hardware acceleration on chrome.

Check back on BIOS  If the problem usally happens on tablet mode then disabling DPTF in BIOS (FN +F2 or via Novo button).

 

Observe a step at a time and see what helps it best.

 

Regards



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ppstefan
Paper Tape
Posts: 2
Registered: ‎03-31-2017
Location: RO
Views: 3,601
Message 3 of 14

Re: Yoga 910 Freezes

thank you... disabling hardware acceleration on chrome solved my problem. I will tell you more if it will be noticed again
bigfisheye
Paper Tape
Posts: 2
Registered: ‎04-02-2017
Location: US
Views: 3,570
Message 4 of 14

Re: Yoga 910 Freezes

Bro, Make sure you don't update the latest bios: Software name      2JCN36WW

 

This update will remove DPTF enabled/disabled option, and will make DPTF always enabled.

 

Sometimes, enable DPTF will make your laptop freezes. 

macstibs
Paper Tape
Posts: 5
Registered: ‎01-26-2011
Location: United States
Views: 3,499
Message 5 of 14

Re: Yoga 910 Freezes

I have the same kind of problem - random freezes - and also use Chrome.  I've disabled hardware acceleration and hope it will fix these problems.  It's the only problem I've encountered in an otherwise flawless experience with the 910.

 

Will come back if the problem persists but will otherwise assume this fixes it.  Thanks.

Matteo68
What's DOS?
Posts: 3
Registered: ‎12-10-2017
Location: US
Views: 1,584
Message 6 of 14

Re: Yoga 910 Freezes

I don't remember where, but I posted a similar complaint. And, after seeing THIS suggestion ..BINGO. At least in MY case (Lenovo YOGA 910-13IKB, Win 10 Prof Ed 64b), turning off the hardware acceleration in Chrome was the solution. After I did that, my laptop works like a charm.
SoonerMegs
What's DOS?
Posts: 1
Registered: ‎03-22-2018
Location: US
Views: 1,418
Message 7 of 14

Re: Yoga 910 Freezes

Hi.  I changed the Chrome setting you referenced but am still having widespread freezing with Word, Outlook, Chrome, and normal functions like pulling up the settings tab.  If I try control+alt+delete, sometimes it will register and other times it doesn't even recognize the command.  Thoughts?  Suggestions?

madbot2
Fanfold Paper
Posts: 16
Registered: ‎05-15-2016
Location: US
Views: 1,349
Message 8 of 14

Re: Yoga 910 Freezes

and how about opening ms office docs speed? did you solve that problem also? because it is really possible to drink a cup of tea while it's opening...

Community Moderator
Community Moderator
Posts: 1,750
Registered: ‎12-13-2016
Location: US
Views: 1,339
Message 9 of 14

Re: Yoga 910 Freezes


@madbot2 wrote:

and how about opening ms office docs speed? did you solve that problem also? because it is really possible to drink a cup of tea while it's opening...


That might depend on the location of your document and the software you're using. I have Office 2013 installed and documents that are stored ON the 910 open right up. Documents stored on my network (which is most of them) take much longer as the computer hosting them has to wake up and spin up the drives they're stored on. I'm debating moving those documents from my office computer to a solid-state drive attached to my router. Should speed things up a bit, I'd think. 

 

If you're using Office 365, you might want to see THIS thread


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If a response answers your question, please mark it as the accepted solution.

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madbot2
Fanfold Paper
Posts: 16
Registered: ‎05-15-2016
Location: US
Views: 1,334
Message 10 of 14

Re: Yoga 910 Freezes

no, sure i am talking about local files on ssd. it is so strange on ssd and core i7...

 

and yes, running office 365... looked for your link, thatnk you very much. Will try if my wife (it is her laptop) will tell me that earlier she did not have that issue

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