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mattwalker
Paper Tape
Posts: 6
Registered: ‎07-01-2017
Location: AU
Views: 1,854
Message 1 of 3

Yoga 910 - HID Sensor collection V2

HI all,

 

I have had a couple of occassions over the last 2 days where my keyboard and touchpad cease to work and the screen stays inverted.

 

After googling the issue I found it had to do with the sensors in the Device Manager and when I disable the option and sleep and turn back on the PC all works fine.  

 

Is this an issue anyone else has discovered?

 

This along with the Delete and PrtSC keys not working is leading me to believe I may have a faulty unit...

 

Appreciate any feedback.

 

Regards,

 

Matt

Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 1,793
Message 2 of 3

Re: Yoga 910 - HID Sensor collection V2

Hello Mattwalker

Thanks for using the Lenovo forums.


Try to download the Video and Chipset drivers for the unit from the support page.

 

Make sure to reboot after an update on the unit.


Also, Try a static discharge for this, it may help to resolve the issue or at least get rid of any built up static on the motherboard.

(If the battery is internal, please just skip the remove/replace battery steps.)
1. Turn the unit off
2. Remove the battery and the Mains adapter
3. Press and hold the front power button for 30 seconds
4. Replace the battery and the Mains adapter
5. Turn the unit on as normal


Hope this helps, let us know how you get on.


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Pesszimistának lenni a legjobb, vagy igazad van, vagy kellemesen meglepődsz...
mattwalker
Paper Tape
Posts: 6
Registered: ‎07-01-2017
Location: AU
Views: 1,790
Message 3 of 3

Re: Yoga 910 - HID Sensor collection V2

Unit is on it's way back to Lenovo for replacement!

 

Pretty disappointing for a unit worth this much Smiley Sad

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