11-26-2018 10:31 PM
I purchased my 910 around June of 2017 and 99% of the time it is on my desk connected to desktop speakers. I noticed a couple months ago that it was not laying totally flat. The back right and front left were off and the computer would slightly teeter up and down when I typed. Previously it had layed perfectly flat and closed correctly. It has gotten worse and since I had previously ignored it, thinking one of the rubber stubs must have come off, I decided to inspect. I have definitely come to the conclusion that the top of the keyboard and the bottom (in the exact middle) are warped, they are bloated towards the middle like a slight bubble. The computer now sits back and when lay my hands on it to type the front will go down and touch while the back goes up. I also cannot close the computer all the way. Since the middle bubbled, the screen hits that and the edges can be pushed down all the way but once let go the screen sits about half an inch above the edge. Disappointing for a $1000 computer. The only reason I can come it with for it is possibly being a heat warp? The upper left hand corner gets incredibly hot to the touch if the computer is left on for a couple hours. Not entirely sure. Help? Thanks.
11-27-2018 05:39 AM
This should not be occurring. Could you please share us with pictures of the current condition of the laptop for us to check? We'd gladly help in any way we can.