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in2
Blue Screen Again
Posts: 5
Registered: ‎02-13-2017
Location: US
Views: 3,454
Message 1 of 11

Yoga 910 Microphone Not Working

I have been unable to use the onboard microphone in my laptop. I don't know exactly when this started, but there are other weird issues that are accompanying it. First, when I use F4 to try to toggle the mute, it always shows that it is muted on screen, instead of toggling the microphone from mute to unmuted and back, like the camera toggle, or touchpad input toggle keys do. Also, when I plugged a small microphone into the audio jack, it created a pop-up to ask if it was headphones or speakers with no other option. So for now, plugging in a microphone also doesn't work. I have uploaded/ reset some drivers and it keeps telling me I have the best driver available, so what gives?

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 3,411
Message 2 of 11

Re: Yoga 910 Microphone Not Working

Hi there, In2 -  

 

Thank you for writing in to the Lenovo Forum - happy to have you here today.

 

Reverting to the Microsoft Built in Driver

Open Device Manager

Under Sound and game controller Right click on the sound adapter and click on update driver

On the prompt of update driver click on  Browse my computer for Driver Software 

On the next window Click on let me pick from a list of device driver

 

Now you will have a list of drivers already available in your system,

If your system has a Lenovo Supplied driver plus a Microsoft built in driver, then you should have at least two drivers on the list

 

If you see a High definition Audio then that should be the Microsoft built in, click that and install it.

 

Update us how it goes.

 

 

 

Kindly note- Please mark the Answer as "Accept as solution" if information provided is helpful.

Give Kudos to a post which you think is helpful and reply oriented

in2
Blue Screen Again
Posts: 5
Registered: ‎02-13-2017
Location: US
Views: 3,398
Message 3 of 11

Re: Yoga 910 Microphone Not Working

Like I said, I have the most up to date drivers. I did the steps anyways, and my Realtek High Definition Audio driver is already the one you specified.

in2
Blue Screen Again
Posts: 5
Registered: ‎02-13-2017
Location: US
Views: 3,397
Message 4 of 11

Re: Yoga 910 Microphone Not Working

On the up side, after restarting my computer for some generic updates, the microphone can now toggle from muted to on and back again using F4 key. So that's good. But if you look at the levels, it doesn't pick up anything, even when I'm snapping in front of what's supposed to be the mic holes.
Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 3,384
Message 5 of 11

Re: Yoga 910 Microphone Not Working

When you have a moment, can you please refer to this bug that was filed regarding a similar issue and let me know if it is relevant to the problem you are seeing?

 

Update us how it goes.

 

 

 

 

Kindly note- Please mark the Answer as "Accept as solution" if information provided is helpful.

Give Kudos to a post which you think is helpful and reply oriented

CM2001
Blue Screen Again
Posts: 3
Registered: ‎08-13-2017
Location: US
Views: 3,347
Message 6 of 11

Re: Yoga 910 Microphone not working.

Hi. I've been having trouble getting my built-in microphone to work. In fact, it doesn't work at all. Can I get a solution to this. Literally, I turned on my laptop one day and it wasn't working. I've tried going into the control pannel to fix it, but neither of my options work (Microphone array, or Stereo mix). This is really frustrating. thanks.

 

Mod edit:  Post merged in, subject edited.

marcuscent
Blue Screen Again
Posts: 12
Registered: ‎01-13-2017
Location: AE
Views: 3,305
Message 7 of 11

Re: Yoga 910 Microphone not working.

I've had the same problem with my Yoga 910 for the last year. The inbuilt microphone has never worked when making Skype calls. I gave up and bought an external microphone. I've tried every updated driver Lenovo has ever released and nothing has worked. Very frustrating. If you solve it I would love to know how.
Don94
Paper Tape
Posts: 1
Registered: ‎12-19-2017
Location: US
Views: 3,051
Message 8 of 11

Re: Yoga 910 Microphone Not Working

Did anyone ever find a solution to this microphone issue? The built-in mic on my 910 hasn't worked for around 2 or 3 months now.

tjoemoore
What's DOS?
Posts: 1
Registered: ‎05-04-2018
Location: US
Views: 2,232
Message 9 of 11

Re: Yoga 910 Microphone Not Working

I have been having the same problems with the audio on my yoga 910.  Has the best solution been to return it?

EShunne
What's DOS?
Posts: 1
Registered: ‎09-22-2018
Location: US
Views: 1,505
Message 10 of 11

Re: Yoga 910 Microphone Not Working

My Yoga 910 microphone has stopped working.  Win 10.  I can see it is picking up the sound  in the Microphone Settings window, but no one can hear me in Hangouts or Skype.  I have make sure Chrome and Firefox show it is not blocked.  I have updated all drivers.  Any help?

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