10-30-2018 04:02 PM
I have issues with my Yoga 910 soundcard, which has been going on for about 6 months since one of the Windows 10 upgrades. Essentially my sound icon has a little red cross through it, and I don't see Realtek device in the device manager.
Something seems to have happened with the windows update to stop this from working.
The strange thing is that when I plug in bluetooth speakers, they work fine, and also speakers work when I plug into a usb 3 dock.
It just doesn't work with the inbuilt speakers or headphones. It's as if windows just can't recognize the sound device.
It seems like there are a tonne of Windows 10 issues with sound, and a lot with Lenovo, but none of the current forums appear to have any solution to this issue I am having.
I'm well versed with drivers, and have gone through the process of upgrading all drivers to the latest version, even trying a fresh windows install, and nothing is working for me. I don't believe there is a hardware issue here, but I don't know what has changed to stop the sound from working. Hopefully either MS or Lenovo could look into this.
Below are screenshots. If anyone has a solution, i'd be super grateful.
10-31-2018 12:13 AM
Greetings from Lenovo.
As you have mentioned about the audio issue, suggest you to rollback the windows update. Go to update and security-> update history-> uninstall the latest update and check if you are able to get the audio.
10-31-2018 09:56 AM
Many thanks for the quick response. Sadly my fresh install of windows would only let me roll back to build 1703 and that didn't work.
I had previously done a fresh install using the downloaded media from the lenovo site.
I did uninstall all patches and that didn't work either.
10-31-2018 12:32 PM - edited 10-31-2018 12:40 PM
I had this happen to my Yoga 910 that I purchased through Best Buy twice. The first time, They had to send it off and reconnect the audio board to the motherboard. It happened again about 4 months later and then they replaced the audio board. It has been working ever since.
10-31-2018 12:59 PM
Try to update the audio driver using the Lenovo Vantage app, it will automatically check for a compatible audio driver. Simply search Lenovo Vantage in the Cortana search field and check for system updates.
10-31-2018 01:49 PM
Try manually downloading the drivers from our website: https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/yoga-series/yoga-910-13ikb/download...
You may also enter the serial number of your machine on that website then click on Drivers&Software and look for the Realtek Audio Drivers. Let us know of the result, thanks.
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10-31-2018 02:00 PM
Hi, thanks for the reply. I did mention in my first post that I had gone through the process of updating all the drivers from the lenovo website, and nothing has worked.
10-31-2018 04:46 PM
I did a little research and found this article that similar to your case. https://lnv.gy/2EW0Hbo. This troubleshooting applies toselected models, but you may also try it to your Yoga 910. Update us how it goes.