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Loloaskew
Paper Tape
Posts: 4
Registered: ‎12-26-2016
Location: US
Views: 740
Message 1 of 2

Yoga 910, Screen Cracked Extremely Easily After One Week's Use

I love this computer. All things considered, I think it's currently the best of its kind on the market. So it really upset me that it broke after I'd had it for one week. Here's what happened:

            The little corner of a smooth, thin, cotton pillow case...for the kind of pillow that goes on a bed...Just the corner...got closed up in the computer when I shut the lid, right down next to the hinge on the right side. It was a flat inch of fabric. I moved to pick up the laptop and just as I did, just as I moved it SLIGHTLY downward then away from where the bespoke pillow sat, I heard a tiny crunching sound. That tiny sound was of three cracks forming in the lower right corner and one long crack extending, diagonally, across the entire screen to the upper left corner. Really, that's all it took! A thin scrap of cotton fabric, and my incredible miracle of modern science is totally unusable! The touch screen now has pressure points all over the place causing it to flip out. I've read of lots of Yoga 2 owners finding inexplicable cracks in the same exact area; they mostly determined that the hinge was too tight putting too much strain on the glass. I think that's probably still the case as the lid is stiff to add stability to it, which does seem necessary. But the glass is also VERY thin. Too thin to have the tensile strength to handle the amount of pressure applied by the movements of the hinge. That is a design flaw, and I'm not sure if there's a glass that could handle this design any better. If there is I seriously hope Lenovo springs for it. I anticipate that I'll be replacing the glass on this machine again in the future. The really sad part is that I have to now trust the "geek squad" with my beautiful computer which, as many people know, is incredibly undesirable. Bunch of work-a-day schlubs who really only know how to lie that your hard drive is broken and sell you a new one. Next time, I'll buy my warranty from Micro Center. For now, i just have to wait nearly a month to have a working laptop for my eCore classes. Would have appreciated some warning that this could happen, Lenovo. 

Retired Support Specialist
Posts: 915
Registered: ‎07-05-2016
Location: GB
Views: 647
Message 2 of 2

Re: Yoga 910, Screen Cracked Extremely Easily After One Week's Use


@Loloaskew wrote:

I love this computer. All things considered, I think it's currently the best of its kind on the market. So it really upset me that it broke after I'd had it for one week. Here's what happened:

            The little corner of a smooth, thin, cotton pillow case...for the kind of pillow that goes on a bed...Just the corner...got closed up in the computer when I shut the lid, right down next to the hinge on the right side. It was a flat inch of fabric. I moved to pick up the laptop and just as I did, just as I moved it SLIGHTLY downward then away from where the bespoke pillow sat, I heard a tiny crunching sound. That tiny sound was of three cracks forming in the lower right corner and one long crack extending, diagonally, across the entire screen to the upper left corner. Really, that's all it took! A thin scrap of cotton fabric, and my incredible miracle of modern science is totally unusable! The touch screen now has pressure points all over the place causing it to flip out. I've read of lots of Yoga 2 owners finding inexplicable cracks in the same exact area; they mostly determined that the hinge was too tight putting too much strain on the glass. I think that's probably still the case as the lid is stiff to add stability to it, which does seem necessary. But the glass is also VERY thin. Too thin to have the tensile strength to handle the amount of pressure applied by the movements of the hinge. That is a design flaw, and I'm not sure if there's a glass that could handle this design any better. If there is I seriously hope Lenovo springs for it. I anticipate that I'll be replacing the glass on this machine again in the future. The really sad part is that I have to now trust the "geek squad" with my beautiful computer which, as many people know, is incredibly undesirable. Bunch of work-a-day schlubs who really only know how to lie that your hard drive is broken and sell you a new one. Next time, I'll buy my warranty from Micro Center. For now, i just have to wait nearly a month to have a working laptop for my eCore classes. Would have appreciated some warning that this could happen, Lenovo. 


Hi Lolaskew,

 

Welcome to the community.

 

The yoga 2 had a completely different hinge structure to the yoga 910. 2 hinges on the Yoga 2 and watch strap hinge on the Yoga 910. so comparing the two machines issues is completely different.

 

I do understand the "Geek Squad" comment and hope that they dont try to rip you off.

 

let us know how you get on


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