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Jcheng66
Fanfold Paper
Posts: 4
Registered: ‎11-28-2016
Location: US
Views: 303
Message 1 of 4

Yoga 910 : Screen does not match the keyboard when closed

Hello guys. I recently got my 3rd new Yoga 910(exchanged twice because of different qualitity problems) and found the mismatch. When I close my laptop, the right side of the screen is a little bit longer than the base and the left side shorter. I don't know if this is the hinge problem. That's so annoying because the laptop wobbles when the screen angle is greater than 90. Did anybody meet the same problem? Can I send it to the Lenovo Repair Center to fix it for free? 

Sr Support Specialist
Posts: 9,129
Registered: ‎11-30-2015
Location: PH
Views: 267
Message 2 of 4

Re: Yoga 910 : Screen does not match the keyboard when closed

Hi Jcheng66 , 

 

Welcome to the Community Forums.

 

Did you have the same alignment issue on the two other  yoga 910 as it would seem noticeable when opened at 90 degrees to wobble ? As you would see here on the review video (7:38) as footprints being compared to have a seemingly fine alignment and you would be right for a probable adjustment needed on the wristwatch hinge to keep it firm as it moves on different angle knwon to yoga series.

 

You can call in technical support and report this description you have observe for in warranty service .

They are available 24/7 .

 

Hope this help answer your query.

Update us how it goes. 

 

Regards



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Sr Support Specialist
Posts: 9,129
Registered: ‎11-30-2015
Location: PH
Views: 266
Message 3 of 4

Re: Yoga 910 : Screen does not match the keyboard when closed

Hi Jcheng66 , 

 

Welcome to the Community Forums.

 

Did you have the same alignment issue on the two other  yoga 910 as it would seem noticeable when opened at 90 degrees to wobble ? As you would see here on the review video (7:38) as footprints being compared to have a seemingly fine alignment and you would be right for a probable adjustment needed on the wristwatch hinge to keep it firm as it moves on different angle knwon to yoga series.

 

You can call in technical support and report this description you have observed (with both wobble at 90degree laptop mode and incongruent alignment on both ends noticeable when closed) for in warranty service .

They are available 24/7 .

 

Hope this help answer your query.

Update us how it goes. 

 

Regards



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Jcheng66
Fanfold Paper
Posts: 4
Registered: ‎11-28-2016
Location: US
Views: 263
Message 4 of 4

Re: Yoga 910 : Screen does not match the keyboard when closed

Thank you. I have called the service center for a depot warranty. It's really disappointing for the bad quality control...

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