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12-26-2019

US

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  • Registered: ‎12-26-2019
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Yoga 910 doesn't get past black screen

2019-12-26, 18:46 PM

My Yoga 910-13IKB won't start. When I press the power button or novo button the power indicator light turns white, the fans spin for a few seconds and then the whole machine turns off. I don't reach the Lenovo splash screen or any screen for that matter. The screen stays black. 

 

I've tried draining the power by holding the power button. I get the same result whether it is plugged in or on battery power. I've tried multiple charging cables. I've uploaded a video of the issue to YouTube.

 

Go to https://youtu.be/MVyJUH2KU7k

 

Any help is greatly appreciated.

 

 

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736 Posts

08-02-2018

US

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  • Posts: 736
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  • Location: US
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  • Message 2 of 2

Re: Yoga 910 doesn't get past black screen

2019-12-27, 11:14 AM

Hi ,

 

Welcome to the Community.

 

Let the battery drain for a day, then try doing a power drain again and charge the battery for more than an hour.

 

If still does the same, then there could be an issue with the battery or the motherboard. We would suggest contacting our local support for repair options. 

 

Update us how it goes.

Auxen



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