English Community

Lenovo NotebooksLenovo Yoga Series Notebooks
All Forum Topics
Options

2 Posts

11-16-2020

US

1 Signins

25 Page Views

  • Posts: 2
  • Registered: ‎11-16-2020
  • Location: US
  • Views: 25
  • Message 31 of 34

Re: Yoga 910 plugged in not charging

2020-11-16, 1:05 AM
Hello - could you please provide step by step details which i can try to at my end. I am running into similar issue. I have tried replacing battery , however that battery also got discharged. Is there a way to externally charge the battery and reinsert in laptop ? Thank you.
Reply
Options

12 Posts

11-04-2019

PE

15 Signins

73 Page Views

  • Posts: 12
  • Registered: ‎11-04-2019
  • Location: PE
  • Views: 73
  • Message 32 of 34

Re:Yoga 910 plugged in not charging

2020-11-21, 16:14 PM

Hello. This issue was a mess!

I had to do a lot of actions with that laptop, including a full reimage (a backup of all your files is recommended).

 

Lenovo has never confirmed any diagnostic nor root cause of the issue as my laptop is out of warranty. And when I brought it to a service center, they were not able to identify any root cause.

 

We had to do a lot of things:

  1. Installed a new Windows 10 image, trying to install an old one as there were some recommendations that new ones came with a driver that could cause the issue. We did this about 5 times!!!!!
  2. Disconnected the battery and reconnected it again (battery reset) - useless.
  3. My sons discovered that despite the charging light was off or blinking, when the computer was powered off, it was charging.
  4. They also discovered they have to plug/unplug the ac adapter several times until they see the battery status as charging.

 

So far, the laptop is now working and charging.. Some times they see the issue happens again, but they have managed to fix it by trying connection several times.

 

We are not sure if the problem is related to the USB-C port failing, the battery not working properly or the mainboard issue. As this is something random, it is more difficult to fix.

 

I think I explained in detail what I was doing in another forum post. Maybe if you review my posts using my ID (m**bleep**bur) you will be able to see all what I did.

 

I was going to buy a C940 (or now a new yoga 7i), but my main concern is the warranty process and some references from C940 about heating.

 

Let me know if you find the other post or maybe I can search it. 

Reply
Options

12 Posts

11-04-2019

PE

15 Signins

73 Page Views

  • Posts: 12
  • Registered: ‎11-04-2019
  • Location: PE
  • Views: 73
  • Message 33 of 34

Re:Yoga 910 plugged in not charging

2020-11-21, 16:15 PM
See this post. https://forums.lenovo.com/t5/Lenovo-Yoga-Series-Notebooks/Lenovo-Yoga-910-Charging-Issue/m-p/3990491?page=5#5121205
Reply
Options

12 Posts

11-04-2019

PE

15 Signins

73 Page Views

  • Posts: 12
  • Registered: ‎11-04-2019
  • Location: PE
  • Views: 73
  • Message 34 of 34

Re: Yoga 910 plugged in not charging

2020-11-21, 16:18 PM
See this post. https://forums.lenovo.com/t5/Lenovo-Yoga-Series-Notebooks/Lenovo-Yoga-910-Charging-Issue/m-p/3990491?page=5#5121205 Maybe it can help.
Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms