05-16-2017 05:03 PM
I have a Yoga 910 which turns itself off when I physically move it while its on. Its very annoying each time I slighly ajust the laptop to the left or right the screen go's dark. Sometimes I need to actually log in again sometimes I can just hit a key and it comes back.
Anybody else has that issues?
Grateful for any tips....
05-16-2017 05:19 PM
When you say "turns off", do you really mean turns off or do you mean screen goes black?
05-16-2017 05:50 PM
I tried it a few times; Actually...its the weirdest thing. The screen go's black and I have to press the 'on' button on the side of the computer. The screen comes back and the movie I was watching just continued. If I am slow - Hulu shows the teh page that internet was disconnected so that means the computer must turn itself off to some degree if it does not pick up internet while the screen is dark ...right?
05-16-2017 07:51 PM
Strange. It is hard to diagnose without seeing it but it sounds like the Hall sensor (magnetic switch) in the lid is being tripped, making the laptop sleep. I am assuming you do not have anything magnetic on your hand or wrist. Do you have a warranty? If yes, call support.