02-12-2018 04:01 AM
I bought a Yoga 910, top of the range 1tb 4k in best buy Boston, I am now working in Spain and the display port stopped working so I called tech support and they said it was under warranty and they would fix it, now they have it they are saying is does not have world cover and I must pay even though it says on the website it has IdeaPad Limited International Warranty Service but the Spanish repair place refuse to believe it, it's crazy I have emailed 10 times but get nowhere, is this the service given for a few month old $2k laptop???
02-12-2018 06:00 AM
Welcome to the Community Forums.
There are models that only have Limited Warranty only from the country of purchase.
Some machine would not have parts made available in other country since it was not marketed or available in such location so service is not possible.
You can check your machine following this guide.
I tried checking the Yoga 910 for IWS and it says that the country is not supported.
You may need to have it serviced in the US.
Hope this helps answer your query.
02-12-2018 06:10 AM
post moved to start own discussion thread
02-12-2018 06:14 AM
I understand, but this model is sold in spain and when I put it in the checker it says it has limited international warranty plus it says ideapad notebooks have world cover. How can i contact Lenovo usa? They wont phone spain and the chat wont work from here , Thank you for your help.
02-12-2018 07:29 AM
Yoga 910 have variants that differs from the other Yoga 910 in details like the systemboard part number.
On the document for Limited international Service:
" IWS eligibility is based on the machine type; however, certain countries may not have the capability of servicing all models of a particular machine type. "
"If no contact number is provided for a country, International Warranty Service is not available for your machine in that country."
You can call in tech support US 877-453-6686 or chat during business hours to confirm ( change the flag icon and language on top of the page).
Update us how it goes.
02-22-2018 08:29 AM - edited 02-22-2018 04:01 PM
Update to Lenovo's unbelievable service!!!
Well after going over and over with different tech support, some saying yes it does have world warranty and others saying no it doesn't, I was emailed to say they were going to return the laptop to me without fixing it. After a few days the laptop arrived in a bag with an open, non taped up box in it, to my disbelief there was my $2000 laptop thrown in the box no bubble wrap, nothing, with it's beautiful watch strap hinge smashed in on both corners!!!!! This is truly unbelievable service from Lenovo.
I contacted Lenovo Spain and after showing evidence they admitted to the mistake and told me they will pick it up again and repair only the hinge but not the display port problem , The guy on the phone admitted to me that the reason they wont fix the display port problem is "politics". So now I will be without my Laptop again (which like most people that spend $2000 on a laptop is for work not just a toy) and I will be left with a laptop that's internals have suffered severe blows and whatever unseen damage that has caused and still Lenovo refuse to repair it.
I truly loved the Yoga 910 when I bought it, after being a macbook pro user for years and sang the Yoga's praises to whoever would listen, but after dealing with Lenovo my next laptop will be a Macbook pro even though I prefer the Yoga, Lenovo's support after purchase is absolutely atrocious.
There are hundreds of forum reports on many different websites about the usbc to displayport problem on both the Yoga 910 and 920 but Lenovo refuse to admit to the problem.