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Ovonel4
What's DOS?
Posts: 1
Registered: ‎03-22-2019
Location: US
Views: 68
Message 1 of 1

Yoga 920 Glass Freezing (...and not the blue screen of death kind of freezing) even in BIOS

I have a Yoga 920 Glass that started freezing, last image on the screen. Hard freeze, the only thing possible is to hard re-boot the machine using the power button. It does it within 30s to 5 min. It freezes even in BIOS mode. Any ideas?

Of course any attempt at recovery fails since the machine freezes early in the process.

Currently going through LENOVO support to get it fixed. Couple of issues already:

No email for Lenovo support.

They messed up my tech order so five business days of my warranty was wasted on me waiting for a shipping box.

I can't find a written privacy policy on LENOVO for protection of my user data located on my hard drive I'm about to send to their depot for repair.

On hold now for 30 min, waiting for the phone tech, to fix LENOVO's mistake to send me a shipping box.

Stay tuned for more

p.s. What kind of high end laptop suffers such a malfunction within one year of purchase? I only use it for e-mail, and Netflix.

Very disappointed in LENOVO so far.

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