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4 Posts

10-14-2018

United States of America

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Yoga 920 Screen Backlight Keys Delayed or Unresponsive

2018-10-14, 19:41 PM

When I try to adjust screen brightness on my Lenovo 92013IKB using the keyboard keys, I see the slider pop-up and change, but the brightness does not change immediately, if at all. In some instances, the screen brightness will change a minute or two after I've adjusted the setting, but it should be immediate after hitting the keys - like it was when I first purchased the laptop a few weeks ago. And sometimes it doesn't ever respond.

 

I'm guessing some sort of update is interfering with the normal function of the screen backlight keys. I've uninstalled the display adapter driver (choosing the option to delete the files on uninstall), restarted and run windows update to reinstall the intel display drivers. This has not helped.

 

Oddly enough, if I use my internet browser and perform a two-finger scroll, the screen brightness will adjust towards what I set it to, incrementally with each scroll until it reaches the setting I set it to previously. Really odd.

 

 

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235 Posts

08-02-2018

Philippines

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Re: Yoga 920 Screen Backlight Keys Delayed or Unresponsive

2018-10-15, 3:21 AM

Hi SkyDreamer,

Welcome to the Community Forums.

Have you tried adjusting the brightness manually instead of the hotkeys to see if it will change immediately. You've also mentioned that you reinstalled the graphics driver using Windows update. Can you try to install the driver that is uploaded on our support website. You can download it using the link below.

https://pcsupport.lenovo.com/us/en/products/LAPTOPS-AND-NETBOOKS/YOGA-SERIES/YOGA-920-13IKB/downloads/DS500703

Let us know how it goes.

Regards,



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4 Posts

10-14-2018

United States of America

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Re: Yoga 920 Screen Backlight Keys Delayed or Unresponsive

2018-10-17, 22:52 PM

Thanks for your reply. I uninstalled my graphics driver (deleted the files), restarted my device and then downloaded / installed from the link you provided. Unfortunately, these steps did not fix my issue.

 

The only thing that seems to help is if I restart my machine. Then the screen brightness settings work for a little while, before inevitably failing again.

 

Adjusting the screen brightness using the OS settings with the mouse did not resolve the issue. Same thing occurs. 

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4 Posts

10-14-2018

United States of America

13 Signins

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Re: Yoga 920 Screen Backlight Keys Delayed or Unresponsive

2018-10-21, 22:37 PM

After a few more days of testing / observation, I notice that the screen backlight adjustment usually fails after extended periods of sleep. In other words, if the computer is left alone and goes into sleep mode, there's a significant chance that the brightness controls will not work until the computer is restarted.

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3 Posts

12-21-2018

Canada

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Re: Yoga 920 Screen Backlight Keys Delayed or Unresponsive

2018-12-23, 22:24 PM

I am experiencing the exact same problem where my Yoga 920's backlight brightness is not changing when I press the keyboard keys to increase/decrease brightness.

 

Uninstalling and re-installing the Intel display driver (Intel Integrated GFX Driver, v23.20.16.4973) did not correct the problem.

 

One interesting side effect that I am noticing is that if I adjust the brightness either up or down using the keyboard keys, it is not until I scroll up/down on the trackpad that the brightness starts to adjust.

 

Hoping that a resolution to this problem can be found.

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3 Posts

12-21-2018

Canada

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Re: Yoga 920 Screen Backlight Keys Delayed or Unresponsive

2019-01-08, 4:39 AM

FYI, this blog post fixed this issue for me:  https://zitseng.com/archives/17388

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