01-17-2018 04:06 PM - edited 01-17-2018 04:25 PM
So I just recently bought a Yoga 920, Star Wars Editon, this last weekend. And today I had my phone connected up through the USB-A port, and while attempting to remove the cable from the laptop, it took a little more effort than normal, only to find that one of the pins inside the port had been bent. I took it into Best Buy to have GeekSquad take a look, and aside from sending it out and having to wait 1-2 week, they suggested I contact Lenovo about the port replacement ability, and then bringing it in for them to work on.
So, my question is, is the USB-A port a replaceable part, and if so how would I go about getting a part? Or will I need to have them handle it and send out for repairs?
Solved! Go to Solution.
01-17-2018 08:26 PM
Welcome to the Community Forums.
The USB power board (part number 5C50Q09617 USB&Power Board L 80Y7 W/Cable) is a non-Customer Replaceable Unit (page 58 CRU ID N). This part is a Field Replaceable unit and repair is done within the repair facility if you do not have Onsite Repair Warranty.
You can call for technical support for detailed warranty coverage and repair info.
Hope this helps answer your query.
01-20-2018 10:45 PM
Alright, good to know. I'll be taking it back into BestBuy anyways for a replacement, while talking on the Xbox App, the device wasn't picking up the mic off my bluetooth headset, and the settings wouldn't respond. After troubleshooting, it fixed for a minute, upon attempting to restart, the device said Boot Device not detected, and BIOS stated Hard Disk not detected. Very disappointed so far.
05-30-2018 01:01 AM
Exactly the same thing happened to me. I'm not able to remove the USB cable and after few persuation, the cable come off free, then I noticed that the 5v pin is bent inward.
Unfortunately for me, when I contacted Lenovo Singapore, they said physical damage is not covered by warranty and said it would cost 180 SGD to repair it. So, good luck for ur laptop as well.
05-30-2018 05:20 AM - edited 05-30-2018 05:23 AM
I too had this problem. I have an extended warranty/accident protection with Microsoft. I'm just going to wait until a few years from now and have it fixed. The port still seems to work even with 1 bent pin. I am in school getting my masters. I will send it in for replacement if I must, but, I bought a usbc to usba adapter to minimize my need for the broken port.