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23 Posts

03-17-2017

CA

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  • Message 1 of 10

Yoga 920 Windows Hello issue

2017-10-27, 7:25 AM

Get the following error. Has anyone had this issue as well?

 

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25 Posts

10-31-2017

US

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  • Message 2 of 10

Re: Yoga 920 Windows Hello issue

2017-10-31, 1:28 AM

Mine also says that. 

 

But, I am still able to login using my finger print. It appears Windows Hello (camera) based login is not supported on the 920.

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1 Posts

11-12-2017

US

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  • Message 3 of 10

Re: Yoga 920 Windows Hello issue

2017-11-12, 21:31 PM

I have a yoga 920, the fingerprint was working when i set it up the first time, worked for a while and then i noticed it doesn't work any more. I went into setting and found this?....

 

 

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1 Posts

11-14-2017

US

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Re: Yoga 920 Windows Hello issue

2017-11-14, 19:10 PM

The same thing is happening with me!! Does anyone know a solution to this problem?

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1 Posts

11-22-2017

US

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  • Message 5 of 10

Re: Yoga 920 Windows Hello issue

2017-11-30, 22:03 PM

I keep getting this issue too. If I disable and re-enable the fingerprint sensor in the device manager it works again for a while, but eventually fails again... very frustrating

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12 Posts

02-11-2016

US

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  • Message 6 of 10

Re: Yoga 920 Windows Hello issue

2018-01-02, 17:16 PM

I seem to be having the same trouble. 920 about 3 weeks old. Have been able to unlock with fingerprint for several weeks. Now in the past few days, fingerprint does not seem to be recognized. Settings say "Windows Hello is preventing some options from being shown." alos says "Windows Hello isn't available on this device" - Please advise

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12 Posts

02-11-2016

US

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  • Message 7 of 10

Re: Yoga 920 Windows Hello issue

2018-01-02, 17:22 PM
Looked a little deeper. Synaptics WBDI - SGX
device has an error. Windows has stopped this device because it has reported problems. (Code 43)
Did disable/enable in Device Manager, and seems to be working again. Let's see for how long.
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1 Posts

01-20-2018

US

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  • Message 8 of 10

Re: Yoga 920 Windows Hello issue

2018-01-20, 1:47 AM

Had the same issue, did Disable/Enable per Bajo suggestion and it fixed the problem for me as well. 

Thank you for quick solution.

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1 Posts

01-29-2018

SE

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  • Message 9 of 10

Re: Yoga 920 Windows Hello issue

2018-02-05, 9:44 AM

Same problem for me, thus not helping inactivating and activating device in device manager. Worked perfectly before updating windows in windows update, so obviously driver in in compatible with updated windows... 

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1 Posts

02-22-2018

US

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  • Message 10 of 10

Re: Yoga 920 Windows Hello issue

2018-02-22, 10:06 AM
Thank you, you saved me and helped to sort it out! Cheers
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