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SeanFeldman
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Posts: 23
Registered: ‎03-17-2017
Location: CA
Views: 4,357
Message 1 of 10

Yoga 920 Windows Hello issue

Get the following error. Has anyone had this issue as well?

 

image.png

Jeffla
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Posts: 25
Registered: ‎10-30-2017
Location: US
Views: 4,254
Message 2 of 10

Re: Yoga 920 Windows Hello issue

Mine also says that. 

 

But, I am still able to login using my finger print. It appears Windows Hello (camera) based login is not supported on the 920.

izzik
What's DOS?
Posts: 1
Registered: ‎11-12-2017
Location: US
Views: 4,151
Message 3 of 10

Re: Yoga 920 Windows Hello issue

I have a yoga 920, the fingerprint was working when i set it up the first time, worked for a while and then i noticed it doesn't work any more. I went into setting and found this?....

 

 

wHello.PNG

jnp-1721
What's DOS?
Posts: 1
Registered: ‎11-14-2017
Location: US
Views: 4,118
Message 4 of 10

Re: Yoga 920 Windows Hello issue

The same thing is happening with me!! Does anyone know a solution to this problem?

cubano
What's DOS?
Posts: 1
Registered: ‎11-22-2017
Location: US
Views: 3,999
Message 5 of 10

Re: Yoga 920 Windows Hello issue

I keep getting this issue too. If I disable and re-enable the fingerprint sensor in the device manager it works again for a while, but eventually fails again... very frustrating

Bajo
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Posts: 12
Registered: ‎02-11-2016
Location: US
Views: 3,662
Message 6 of 10

Re: Yoga 920 Windows Hello issue

I seem to be having the same trouble. 920 about 3 weeks old. Have been able to unlock with fingerprint for several weeks. Now in the past few days, fingerprint does not seem to be recognized. Settings say "Windows Hello is preventing some options from being shown." alos says "Windows Hello isn't available on this device" - Please advise

Bajo
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Posts: 12
Registered: ‎02-11-2016
Location: US
Views: 3,661
Message 7 of 10

Re: Yoga 920 Windows Hello issue

Looked a little deeper. Synaptics WBDI - SGX
device has an error. Windows has stopped this device because it has reported problems. (Code 43)
Did disable/enable in Device Manager, and seems to be working again. Let's see for how long.
AI_Digger
What's DOS?
Posts: 1
Registered: ‎01-19-2018
Location: US
Views: 3,433
Message 8 of 10

Re: Yoga 920 Windows Hello issue

Had the same issue, did Disable/Enable per Bajo suggestion and it fixed the problem for me as well. 

Thank you for quick solution.

Hvaide
What's DOS?
Posts: 1
Registered: ‎01-29-2018
Location: SE
Views: 3,223
Message 9 of 10

Re: Yoga 920 Windows Hello issue

Same problem for me, thus not helping inactivating and activating device in device manager. Worked perfectly before updating windows in windows update, so obviously driver in in compatible with updated windows... 

NN74Drew
What's DOS?
Posts: 1
Registered: ‎02-22-2018
Location: US
Views: 3,009
Message 10 of 10

Re: Yoga 920 Windows Hello issue

Thank you, you saved me and helped to sort it out! Cheers

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