11-04-2018 08:37 AM
my friend have yoga 920 just got it from his father , there is too much junk software slowing it down (yahoo messenger for example RIP), we want it to be as good as new , lenovo windows 10 comes customized with good stuff we don't want lose if i try to install windows iso from Microsoft on usb stick and the ssd partition looks something i don't want to mess with , the message when i try to use reset function from setting it says "something wrong happened , nothing changed" , is there a way to reset windows using reset windows function , or is there special windows iso from usb stick with lenovo good stuff and drivers that made specially for yoga 920
11-04-2018 04:25 PM
Welcome to the Community Forums.
You may check the link below if the serial number of the laptop is eligible to download a digital copy of Lenovo Recovery Media just enter the serial number.
You may also try to follow the steps below on how to perform a factory reset on the laptop.
- Power off the laptop
- Press the NOVO button (Guide here: https://support.lenovo.com/us/en/solutions/ht104038?CID=ww:lenovosocial:20x9m6)
- It should power on the laptop and show the Boot Menu on the screen
- Please select System Recovery and then "From initial backup" then follow the on-screen instructions.
Let us know how it goes.