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Khalideng
Paper Tape
Posts: 1
Registered: ‎11-04-2018
Location: IQ
Views: 1,854
Message 1 of 2

Yoga 920 cannot reset pc

my friend have yoga 920 just got it from his father , there is too much junk software slowing it down (yahoo messenger for example Smiley FrustratedRIP), we want it to be as good as new , lenovo windows 10 comes customized with good stuff we don't want lose if i try to install windows iso from Microsoft on usb stick  and the ssd partition looks something i don't want to mess with , the  message when i try to use reset function from setting it says "something wrong happened , nothing changed" , is there a way to reset windows using reset windows function , or is there special windows iso from usb stick with lenovo good stuff and drivers that made specially for yoga 920

thanks 

Social Support Agent
Social Support Agent
Posts: 235
Registered: ‎08-01-2018
Location: PH
Views: 1,823
Message 2 of 2

Re: Yoga 920 cannot reset pc

Hi Khalideng,

Welcome to the Community Forums.

You may check the link below if the serial number of the laptop is eligible to download a digital copy of Lenovo Recovery Media just enter the serial number.

https://pcsupport.lenovo.com/us/en/lenovorecovery?CID=ww:lenovosocial:20x9m6

You may also try to follow the steps below on how to perform a factory reset on the laptop. 

- Power off the laptop
- Press the NOVO button (Guide here: https://support.lenovo.com/us/en/solutions/ht104038?CID=ww:lenovosocial:20x9m6)
- It should power on the laptop and show the Boot Menu on the screen
- Please select System Recovery and then "From initial backup" then follow the on-screen instructions.

Let us know how it goes.

Regards,



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