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14 Posts

11-22-2017

Canada

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Yoga 920 creaking hinge

2018-03-25, 15:13 PM

Hi,

 

So I have a Yoga 920 just over 1 month old (too old for return) and the hinge is creaking like hell.

 

Every time It moves, it creaks. I think it is coming from the screen part of the laptop, but it's hard to be sure.

 

Does anyone have this problem? Any solution?

I guess if someone have a solution for the same problem on the Yoga 910, it would work on the 920 too.

 

Thanks!

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12617 Posts

11-30-2015

Philippines

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Re: Yoga 920 creaking hinge

2018-03-26, 13:09 PM

Hi Beurnii,

 

Welcome to the Community Forums.

 

I would suggest that you call in technical support

They would be able to provide you the recommended action to have this resolve and likewise notify them about the issue.

 

Hope this helps answer your query.

Update us how it goes.

 

Regards



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71 Posts

12-14-2017

United States of America

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Re: Yoga 920 creaking hinge

2018-03-26, 15:04 PM

I bet if you listen closely, the creaking noise is coming from the base, probably up towards where your right hand lays on the base when you type etc. do a little pressing there with the palm of your hand. See if you don't also hear a creak there. Then listen when you move the display and see if the creaks aren't coming from there. Solution? For me and 5-units, no solution. Everyone of them had this creak.

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3 Posts

05-30-2018

United States of America

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Re: Yoga 920 creaking hinge

2018-05-30, 13:09 PM

Same problem. Hard to tell where it comes from. Mine also creaks while typing with it on my lap. Very annoying.

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12617 Posts

11-30-2015

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Re: Yoga 920 creaking hinge

2018-05-30, 13:18 PM

Hi All,

 

Greetings.

 

If the noise bother you much during usage and would still have warranty active, I would encourage you to report it to technical support so that they can have it investigated.

 

Do not attempt to open it for now and allow the tech guys to investigate on the matter. It would help them narrow down the cause if you can provide them the description on how to replroduce the creaks aside from probable hinge issue.

 

Regards



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71 Posts

12-14-2017

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Re: Yoga 920 creaking hinge

2018-05-30, 15:11 PM

sending  back will result in someone being without laptop for some time. Just something to think about in your use of the device. 

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12617 Posts

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Re: Yoga 920 creaking hinge

2018-05-30, 15:46 PM

Hi All,

 

Not attending to it now (or at least report it to technical support) may even cause bigger issue.

 

It cases where the hinge/ plastics gets cracked during usage, it can be designated as customer induced damage is not covered by the limited warranty. Checking on the parts cost and labor would also help you to decide to take action soon as possible for the covered warranty.

 

Regards



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3 Posts

05-30-2018

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Re: Yoga 920 creaking hinge

2018-05-30, 15:55 PM
It has done this since I purchased it at earlier this month. It is more like a clicking creak, and only really noticeable when it is quiet in the room, like at night while I'm working on something. I may call tech support just to have it on record in case it gets worse. It does not seem to be the hinges, but more like a case part. It happens when I press the touch screen sometimes, as well as sometimes when I type. It is sporadic. Very hard to tell where it comes from. Thanks for your response(s).
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05-30-2018

United States of America

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  • Message 9 of 11

Re: Yoga 920 creaking hinge

2018-05-30, 15:56 PM
You are correct, I'm sure. Thanks!
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71 Posts

12-14-2017

United States of America

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  • Message 10 of 11

Re: Yoga 920 creaking hinge

2018-05-30, 17:11 PM

Listen where your right hand lays, around the Intel sticker. It's in that area I bet.

 

My F5 key has started clicking as well. This is annoying...

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