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2 Posts

09-27-2019

United States of America

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Yoga 920 will not boot up, extremely hot common manufacturer defect on the motherboard

2019-09-27, 5:13 AM

My Yoga 920-13IKB Glass Laptop (ideapad) stopped booting up.  The charger light still illuminates so it is not a battery issue.  It also gets EXTREMELY hot (>180 degrees before I got scared it would start a fire and disconnected it again) on the back righthand side of the motherboard.  I contacted Lenovo for the first time and they told me to take it to a local technician.

 

The technician advised me this is a VERY COMMON manufacturer defect on the motherboard and it needs to be replaced.  I bought the machine brand new from Lenovo and it is less than 1.5 years old.

 

How do I go about resolving this issue in the fastest & easiest way?

 

Thanks!

 

 

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434 Posts

08-02-2018

United States of America

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Re: Yoga 920 will not boot up, extremely hot common manufacturer defect on the motherboard

2019-10-24, 9:08 AM

Hi there, vegas1! 

 

Welcome to the Lenovo forum. 

 

Based from what you have explained, this could be a faulty CPU fan or heatsink and the only way to get it fixed is by having the laptop service for repair. If the laptop has a warranty extension, you can contact the Lenovo Support (Support phone list https://pcsupport.lenovo.com/us/en/supportphonelist?CID=ww:lenovosocial:20x9m6) and inquire for a repair service. However, if the laptop does not have a warranty extension, you can bring the laptop to any 3rd party repair shop and inquire for the repair process at your expense. 

 

Regards, 



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5 Posts

11-04-2019

United States of America

10 Signins

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Re: Yoga 920 will not boot up, extremely hot common manufacturer defect on the motherboard

2019-11-12, 17:35 PM

I had the same problem with my Yoga 920 also. It only lasted a year. I didn't have extended warranty so I took it to two computer repair companies and they both said it is the motherboard and it is a common problem with this model. Components are soldered on the motherboard and it has compatability issues with windows 10. I have been researching about this issue and found that lots of people compaining about this. They were selling this laptop for around $1500-$1800 and won't last more than 1 year. Please file a compalint with FTC.GOV. 

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1 Posts

05-05-2018

United States of America

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Re:Yoga 920 will not boot up, extremely hot common manufacturer defect on the motherboard

2020-03-07, 20:32 PM

I also bought Yoga 920  and thought Lenovo is good brand for reliability but after 11 moth laptop does not power up and there is no tech support available locally in Canada. Outside technician suspecting mother board replacement could fix this issue. The cost of mother board almost same as laptop cost. I will never ever buy Lenovo brand and would like to recommend everyone do not wait your money and time.  I am loosing my 1700 C$ without getting enough benefit with this laptop. 

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