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09-03-2018

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Yoga 920 will not power up

2018-09-03, 13:33 PM

Three month old Yoga 920 will no longer power up. Charging indicator is solid white while plugged in but when hitting the power button, the power light turns on for about 5 seconds before it goes out. Screen never illuminates. Tried two static discharges with no success. Need this laptop working ASAP for daughter in school. Any suggestions before I call Lenovo who will most likely ask me to send it in?

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2115 Posts

12-13-2016

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Re: Yoga 920 will not power up

2018-09-03, 16:32 PM

Use a paper clip to try to start the computer with the NOVO button. Let us know what happens. 


____________________________________
I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

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3 Posts

09-03-2018

US

3 Signins

58 Page Views

  • Posts: 3
  • Registered: ‎09-03-2018
  • Location: US
  • Views: 58
  • Message 3 of 4

Re: Yoga 920 will not power up

2018-09-03, 17:33 PM

Had her try the NOVO button w/a paper clip and nothing. She did say the bottom is starting to feel warm but that the power light is not on and nothing shows on the screen.

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2115 Posts

12-13-2016

US

4695 Signins

46631 Page Views

  • Posts: 2115
  • Registered: ‎12-13-2016
  • Location: US
  • Views: 46631
  • Message 4 of 4

Re: Yoga 920 will not power up

2018-09-03, 17:52 PM

If the NOVO button won't do anything, then it's not posting, for some reason. You're not hearing any beeps, correct? Caps Lock won't illuminate during the short time the power light is lit, correct? 

 

The bottom will always feel warm with the AC adapter connected. 

 

Might give it one more go with the static discharge, making sure to hold the power button in a full minute after the light goes out. But I'm afraid it's going to have to be serviced. 


____________________________________
I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo. I love beer.

Using Browser Search To Find Answers in the Lenovo and Moto Communities
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