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Lexc13
Paper Tape
Posts: 1
Registered: ‎08-10-2018
Location: US
Views: 264
Message 1 of 2

Yoga A12 tablet won't start up or charge

Think my table restarted on it's own earlier. Startup screen popped up randomly, signed it then didn't use it for a couple of hours. Now it will not turn on. Tried plugging it in to charge, will not charge at all. Tried holding down power button plugged in and not. Absolutely will not do anything. Don't understand what could be wrong, it's brand new, only had it a couple of weeks. Has been working okay I think, battery life seems short at times. Also yesterday it got very hot while being used.

 

(update) Might be charging, indicator light is on but still wont go on.

Sr Support Specialist
Posts: 7,978
Registered: ‎11-30-2015
Location: PH
Views: 237
Message 2 of 2

Re: Yoga A12 tablet won't start up or charge

Hi Lexc13,

 

Welcome to the Community Forums.

 

I would suggest to have this reported as early as now regarding both non powering of the unit and previous heating issue so that tech support may be able to get you immediate option.

 

This is not expected for a new machine even if there would be updates running on the background. It would be better to have the hardware warranty guys be aware of the issue and document it specially if after 1-2 hours of being plugged in and still will not turn on.

 

Regards



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