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Acezhi
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Posts: 6
Registered: ‎12-12-2018
Location: US
Views: 314
Message 1 of 7

Yoga C630 WOS usb to serial FT232R

Got a new Yoga C630 WOS and I can't seem to get a usb to serial adapter to work.

I have tried multiple devices with different chipsets and none will work.

All devices tested work great on my Preciion 5510 running 1809 Windows 10 Pro.

This Yoga is also running 1809 Windows 10 Pro.

Any ideas?

jordanl17
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Posts: 2
Registered: ‎02-11-2019
Location: US
Views: 201
Message 2 of 7

Re: Yoga C630 WOS usb to serial FT232R

darn it!  I just got a c630 wos too.  A great laptop.   I'm a systems admin and need usb to serial too.  I tried the TrendNET one that has always worked for me.. it shows up in Device Manager as Serial Device D or something like that.  hmmmm.....  and since we appear to be the only 2 people who care about usb to serial on the windows ARM platform it could be a long time before we see drivers for this device.  

have you had any luck?

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Acezhi
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Posts: 6
Registered: ‎12-12-2018
Location: US
Views: 153
Message 3 of 7

Re: Yoga C630 WOS usb to serial FT232R

Well I guess that was the least of my worries.

A month into it the right hand usb port stopped working.

4 support reps and their solutions did nothing to correct.

Sent back for repairs.

Was told my month old laptop would take 3 or 4 more weeks to fix as there are no spare parts. This was going to be a 6 week turnaround.

Finally got them to issue a replacement.

Got the news that that is also at least 4 weeks out.

Not a happy camper and hope you have better luck.

Acezhi
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Posts: 6
Registered: ‎12-12-2018
Location: US
Views: 108
Message 4 of 7

Re: Yoga C630 WOS usb to serial FT232R

Got the new replacement and same issue, so it is not hardware related.

It is most likely the lack of a driver for ARM.

 

Lenovo Employee Lauren_Lenovo
Lenovo Employee
Posts: 2
Registered: ‎01-03-2019
Location: US
Views: 70
Message 5 of 7

Re: Yoga C630 WOS usb to serial FT232R

Hello,
Video adapters like a USB to serial dongle will require a driver that is compatible with Win 10 and ARM. These drivers are made by the adapter manufacturer and can often be found on their website. Since Windows on ARM/Snapdragon is a relatively new platform, not a lot of accessories requiring additional drivers have a compatible driver (unfortunately). You can try reaching out to the company who made the dongle to ask if they are able to provide a Win10/ARM driver. I wish I had a better answer for you at this time.

Thank you for the feedback and highlighting this issue. We will definitely be reviewing this to see how we can help drive improvement in accessory compatibility for the WoS devices offered by Lenovo.

jordanl17
What's DOS?
Posts: 2
Registered: ‎02-11-2019
Location: US
Views: 60
Message 6 of 7

Re: Yoga C630 WOS usb to serial FT232R

thanks for the reply, this is what I expected.... the stranger your device, the less likely it will be to have a driver for win10/arm. USB to serial is at the bottom of that list!
For the record, the laptop is awesome.
Lenovo Lauren, this was your first post? I'm honored!
Lenovo Employee Lauren_Lenovo
Lenovo Employee
Posts: 2
Registered: ‎01-03-2019
Location: US
Views: 35
Message 7 of 7

Re: Yoga C630 WOS usb to serial FT232R

Jordan,
I am glad you think the Yoga C630 is awesome! It is always good to hear from early adopters of new technology. If you have any additional comments about the product, let me know.

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