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06-06-2019

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Yoga C930 Glass Issue with touch screen mimics mouse click and hold

2019-06-06, 2:02 AM

So I've been having issues with my touch screen on the Yoga C930 Glass. Whenever I write or draw in sketchpad using the touch screen using either my pen or my hand something weird happens. Occasionally in the middle of writing, something similar to a mouse click and hold happens. My hand is no where near the touchpad and I need to click using the touchpad to make the hold go away. When I move the mouse when this issue occurs, the lines drawn can't be erased unless I close out of the sketchpad. 

 

MOD: Issue and model added to title

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283 Posts

08-02-2018

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Re: Yoga C930 Glass Issue with touch screen mimics mouse click and hold

2019-06-09, 8:41 AM

Hi CBR1412.

 

Thanks for reaching us here in our community forums.

 

We'd like to know if there's any changes/updates prior to this issue? Could you try to boot into safe mode and observe if same thing will happen while in safe mode? Safe mode is a troubleshooting option for Windows that starts your computer in a limited state. You may follow the steps here: https://support.lenovo.com/us/en/solutions/ht116905 Keep us posted.

 

Kind Regards.



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3 Posts

06-06-2019

US

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35 Page Views

  • Posts: 3
  • Registered: ‎06-06-2019
  • Location: US
  • Views: 35
  • Message 3 of 3

Re: Yoga C930 Glass Issue with touch screen mimics mouse click and hold

2019-06-09, 22:35 PM
This issue did not happen when I booted safe mode. I'm not sure if this is because I had to restart to start up safe mode. The issue does not happen every time I use sketchpad and sometimes will the issue won't appear for a while after I restart my laptop. However the issue does occur more often when I in some online applications, but I couldn't connect to the internet when I was in safe mode to test it out.
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