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5 Posts

08-07-2019

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Yoga C930 Mute key only works for primary user

2020-05-28, 20:14 PM

I just added my wife as a second user on my Yoga C930.

 

The top row of keys that control volume, brightness, etc. work fine woth the exception of MUTE which does nothing!

 

Can someone help?

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137 Posts

12-08-2019

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Yoga C930 Mute key only works for primary user

2020-05-29, 8:40 AM
That's very odd, did you try creating another user and seeing if it happens there? Also, did you try using Fn+ the mute key to see if it did anything?
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34 Posts

12-19-2019

CN

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Re:Yoga C930 Mute key only works for primary user

2020-05-29, 9:07 AM

Hi Jack040,

Please check if there is LenovoUtility latest version 3.1.4.0. If not, please download it from Microsoft Store and install it, then let it work. 

Hope that will help you!

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34 Posts

12-19-2019

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Re:Yoga C930 Mute key only works for primary user

2020-05-29, 9:40 AM

Hi Jack040,

Sorry, the latest version of  LenovoUtility is 3.1.12.0, Please try it.

 

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08-07-2019

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Re:Yoga C930 Mute key only works for primary user

2020-05-29, 23:22 PM
Hi Employee, Thanks so much for the response, we're on to something... Version installed is 3.1.12.0 and Microsoft store indicates the app is up-to-date. Searched for the APP on wife's account and ran it.. voila MUTE works (this did not affect the other keys) I'm going to logoff/logon and see if this is persistent. Then I'll check same after reboot. Will update with results!
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5 Posts

08-07-2019

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Re:Yoga C930 Mute key only works for primary user

2020-05-29, 23:47 PM
Testing results after running Lenovo Utility APP on my wife's account: Logoff/Logon her account - MUTE key works Logoff/Logon my account - MUTE key works Logoff/Logon both accounts - MUTE key works on both accounts Reboot Logon her account - MUTE key works Logon my account - MUTE key works Does this make sense and help resolve the cause? I'll be anxious to hear your thoughts. I'll update again after using both accounts over the next few days! THANKS AGAIN
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34 Posts

12-19-2019

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Re:Yoga C930 Mute key only works for primary user

2020-06-01, 3:00 AM

This issue should be fixed.

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34 Posts

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Re:Yoga C930 Mute key only works for primary user

2020-06-02, 2:40 AM

Hi Jack040,

 

When this issue happened, have you installed LenovoUtility SW? If yes, what is the version number of LenovoUtility?

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