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6 Posts

01-10-2019

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Yoga C930 will not power on/frozen

2019-01-10, 22:35 PM

I bought my wife a Yoga C930 for Christmas. It worked fine for a couple weeks. Then it sat for a few days used and when she went to use it again yesterday, it would not turn on. It should be fully charged as it had been plugged in. When you push the power button, the LED turns on, but the computer does absolutely nothing. It does not boot, or even go to a post screen. The display does not turn on, the fans don't turn on.....nothing. If I hold the power button for about 10 seconds, the led will go out, and it will turn on if I press again, but the computer never boots. 

 

Any suggestions? 

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6 Posts

01-10-2019

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Re: Yoga C930 will not power on/frozen

2019-01-27, 15:56 PM

Bumping in hopes someone has any suggestions. I really don't want to have to deal with a warranty return on this thing. 

 

~Angel-1

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2450 Posts

12-13-2016

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Re: Yoga C930 will not power on/frozen

2019-01-28, 14:32 PM

What happens when you press the NOVO button?


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6 Posts

01-10-2019

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  • Message 4 of 11

Re: Yoga C930 will not power on/frozen

2019-01-28, 15:42 PM

There is no physical NOVO button, but I've held function key while pressing power button and get same results.... light comes on power button, nothing happens with computer. 

 

This feels like a hardware issue to me. I think I'm going to bit the bullet and do a warranty return. It just sucks because I had the computer all configured for my wife and all her files transferred over. I'm going to have to do that all again now. 

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2450 Posts

12-13-2016

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  • Message 5 of 11

Re: Yoga C930 will not power on/frozen

2019-01-28, 17:06 PM

I think you hold the Volume Up button, then press the power button, not the Windows key. 


But, yeah, if you can't get to the OKR menu, it's time to send it in. 


____________________________________
I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo. I love beer.

Using Browser Search To Find Answers in the Lenovo and Moto Communities
Check out our new Recent Service Tips Area ..your issue may already be solved!
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6 Posts

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  • Message 6 of 11

Re: Yoga C930 will not power on/frozen

2019-01-28, 19:18 PM

Yeah, I called today and they sent me shipping label to send it to depot. Time will tell how this turns out. 

 

Thanks for the help anyways.

 

~Angel-1

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3 Posts

02-09-2019

CA

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  • Message 7 of 11

Re: Yoga C930 will not power on/frozen

2019-02-25, 0:46 AM

Hey, what's going on now. I had the same issue on C930. I just bought it on Feb 11. But I only find the issue once (today). Hope won't happen again! 

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6 Posts

01-10-2019

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  • Message 8 of 11

Re: Yoga C930 will not power on/frozen

2019-02-26, 16:49 PM

Sounds like your problem is a little different, in that you were eventually able to get it to boot up. Mine never recovered. I ended up sending it in for repair under warranty and got it back last week. They had to replace the motherboard. It is working again, but the hard drive was wiped so I had to start over as far as setting up all my wife's programs and transfering files over again. Luckily, I had copied all that stuff over to an USB hard drive before I sent it in. Still, it was  PITA and took me half a day to get it all set up again the way we wanted it. 

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08-29-2020

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  • Message 9 of 11

Re:Yoga C930 will not power on/frozen

2020-08-29, 0:29 AM

love you guys, that worked: held volume up and power and voila!

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1 Posts

09-16-2020

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  • Message 10 of 11

Re:Yoga C930 will not power on/frozen

2020-09-16, 13:56 PM

Hello,

 

I have Lenovo  yoga C930 bought in May 2019  and started having similar issue. I see light at USB-C power point when I connect the power supply. But I don't see any light on the power button and nothing happens if I try to power it up. No light except light at USB-C power point. I tried holding up volume up button and power button too. 

Any suggestions are much appreciated. 

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