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Angel_1
Paper Tape
Posts: 5
Registered: ‎01-10-2019
Location: US
Views: 695
Message 1 of 8

Yoga C930 will not power on/frozen

I bought my wife a Yoga C930 for Christmas. It worked fine for a couple weeks. Then it sat for a few days used and when she went to use it again yesterday, it would not turn on. It should be fully charged as it had been plugged in. When you push the power button, the LED turns on, but the computer does absolutely nothing. It does not boot, or even go to a post screen. The display does not turn on, the fans don't turn on.....nothing. If I hold the power button for about 10 seconds, the led will go out, and it will turn on if I press again, but the computer never boots. 

 

Any suggestions? 

Angel_1
Paper Tape
Posts: 5
Registered: ‎01-10-2019
Location: US
Views: 610
Message 2 of 8

Re: Yoga C930 will not power on/frozen

Bumping in hopes someone has any suggestions. I really don't want to have to deal with a warranty return on this thing. 

 

~Angel-1

Community Moderator
Community Moderator
Posts: 1,394
Registered: ‎12-13-2016
Location: US
Views: 588
Message 3 of 8

Re: Yoga C930 will not power on/frozen

What happens when you press the NOVO button?


____________________________________
I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo. I love beer.
Angel_1
Paper Tape
Posts: 5
Registered: ‎01-10-2019
Location: US
Views: 581
Message 4 of 8

Re: Yoga C930 will not power on/frozen

There is no physical NOVO button, but I've held function key while pressing power button and get same results.... light comes on power button, nothing happens with computer. 

 

This feels like a hardware issue to me. I think I'm going to bit the bullet and do a warranty return. It just sucks because I had the computer all configured for my wife and all her files transferred over. I'm going to have to do that all again now. 

Community Moderator
Community Moderator
Posts: 1,394
Registered: ‎12-13-2016
Location: US
Views: 574
Message 5 of 8

Re: Yoga C930 will not power on/frozen

I think you hold the Volume Up button, then press the power button, not the Windows key. 


But, yeah, if you can't get to the OKR menu, it's time to send it in. 


____________________________________
I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo. I love beer.
Angel_1
Paper Tape
Posts: 5
Registered: ‎01-10-2019
Location: US
Views: 565
Message 6 of 8

Re: Yoga C930 will not power on/frozen

Yeah, I called today and they sent me shipping label to send it to depot. Time will tell how this turns out. 

 

Thanks for the help anyways.

 

~Angel-1

Macer3
Paper Tape
Posts: 2
Registered: ‎02-09-2019
Location: CA
Views: 446
Message 7 of 8

Re: Yoga C930 will not power on/frozen

Hey, what's going on now. I had the same issue on C930. I just bought it on Feb 11. But I only find the issue once (today). Hope won't happen again! 

Angel_1
Paper Tape
Posts: 5
Registered: ‎01-10-2019
Location: US
Views: 418
Message 8 of 8

Re: Yoga C930 will not power on/frozen

Sounds like your problem is a little different, in that you were eventually able to get it to boot up. Mine never recovered. I ended up sending it in for repair under warranty and got it back last week. They had to replace the motherboard. It is working again, but the hard drive was wiped so I had to start over as far as setting up all my wife's programs and transfering files over again. Luckily, I had copied all that stuff over to an USB hard drive before I sent it in. Still, it was  PITA and took me half a day to get it all set up again the way we wanted it. 

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