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01-10-2021

EG

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Yoga C940 battery problem

2021-01-10, 15:57 PM

hi

i have Yoga C940-14IIL Laptop - Type 81Q9

 

i have attached the battery log done by win 10

is it normal that the battery capacity drop from 60 MWH to 45 MWH in 6 months (in about 170 charge cycle)

the battery drains so fast ..

 

please advise what I should do.

the laptop purchased from Saudi Arabia but I'm currently resident in Egypt.

 

here is the warranty information

 

2Y Depot, 9X5 2BD Warranty
ID2EZ
Start Date2020-05-06
Days Remaining480
StatusActive
End Date2022-05-05
TypeDepot

This product has a two year limited warranty and is entitled to depot service. Customers may call their local service center for more infor mation. Dealers may provide carry-in repair for this product.


1YR Battery (Carry-in/Depot Warranty)
ID1EZBAT
Start Date2020-05-06
Days Remaining115
StatusActive
End Date2021-05-05
TypeDepot

The battery included within this product is entitled to a 1 year CRU/Depot/Carry-in warranty. Please note that this may differ from the warranty of the base product itself.

 

please your support is appreciated

 

thanks

 

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3614 Posts

12-22-2008

CA

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Re:Yoga C940 battery problem

2021-01-10, 16:07 PM

Welcome to the forum.

 

is it normal that the battery capacity drop from 60 MWH to 45 MWH in 6 months (in about 170 charge cycle)

 

No, this is not normal. Your battery warranty is for 1 year from date of purchase. You should contact Lenovo with the information you posted here and request that they replace the battery under warranty.

 


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3 Posts

01-10-2021

EG

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Re:Yoga C940 battery problem

2021-01-13, 15:38 PM

Thanks a lot for the reply

I do have warranty but I cant use it cause I purchased the laptop from Saudi Arabia and I am resident in Egypt this as per Lenovo support in Egypt.

i am not sure that is true or not ?? as per my knowledge that Lenovo is supporting international warranty service.

 

 

 

 

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