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3 Posts

12-06-2019

US

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  • Registered: ‎12-06-2019
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Yoga S740 serious wifi card issues please help!

2019-12-06, 22:53 PM

Hi, i just picked up a new S740-15irh today and i am having issues with the Intel Ax200 wifi card. I can't connect to internet and when it's connected my laptop is having serious issues with massive lagspikes and the cpu usage going insane. Because of this my laptop is practically unsuable as i had to disable the wifi card to stop the system from freezing/crashing. 

 

Latest drivers doesn't work, please help otherwise i will have no choice but to return it. 

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379 Posts

11-04-2019

PH

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  • Posts: 379
  • Registered: ‎11-04-2019
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Re: Yoga S740 serious wifi card issues please help!

2019-12-09, 15:33 PM

Hi ,

 

Sorry to hear about the issues, but since it's a new Laptop it doesn't have any updates out of the box. When your computer get's to connect to the internet it will download all the Windows updates it needs causing the Lag and Spikes on the computer's resources like the CPU, Memory, and HDD. This is a concern that i usually get when I was on phone support as people think that a new computer should already be updated and ready to use, which is completely the opposite. I would suggest that you wait until all the windows update up to ver1909 released November 12 this year is downloaded and installed on the computer. Here are  the steps you can try to update your device https://support.microsoft.com/en-us/help/4028685. If you can't get it to connect try reinstalling the Wireless Network adapter and try again.

 

Hope this helps and let us know how it goes,

 

Jeremy



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