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Teja_a
Blue Screen Again
Posts: 1
Registered: ‎05-19-2019
Location: IN
Views: 894
Message 1 of 2

Yoga YOGA 530-14IKB part of touch screen not working

Hi,

 

     I bought my Lenovo YOGA 530-14IKB 3 months back, it worked fine, but I started to notice that bottom right quarter of the touch screen is not working, It is working when screen is at exact 90 degrees in laptop mode but when I tilt the screen back by some 10-15 degrees the bottom right part of the touch screen is not working. The lenovo pen is working fine on this section of screen.

 

Facing same issue in tablet mode also.

 

I don't think this is software issue, maybe the connection at the  hinge got screwed up. The laptop is still under warranty.

 

All the Drivers are up to date.

 

Can I get a replacement if I go to service center or is this a software issue which can be solved ?

 

Social Support Agent
Social Support Agent
Posts: 414
Registered: ‎08-02-2018
Location: US
Views: 836
Message 2 of 2

Re: Yoga YOGA 530-14IKB part of touch screen not working

Hi Teja_a! 

 

Welcome to the Lenovo forum discussion. 

 

Based on the video that you have sent, this is a clear hardware problem with the laptop. We recommend bringing the laptop to the service provider https://support.lenovo.com/us/en/solutions/ht118678?CID=ww:lenovosocial:20x9m6 (filter by country) and inquire for a complete diagnosis/repair service. 

 

In addition, as per the Lenovo limited warranty https://download.lenovo.com/pccbbs/thinkcentre_pdf/l505-0010-02_en_update.pdf?CID=ww:lenovosocial:20..., Lenovo offer repair service for all under warranty unit. 

 

Regards, 



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