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10-29-2020

AE

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Yoga c940 crashes frequently

2020-10-29, 16:25 PM

I just got the laptop today and I did all the initial installations. while using the laptop it crashes 3 times in a day. please find the attached Pic. all the updates have been done but still same issue. I believe it is a hardware issue .this is really disappointing that this expensive new laptop crashes like this in the first using day

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12025 Posts

11-30-2015

PH

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Re:Yoga c940 crashes frequently

2020-10-29, 16:49 PM

Hi Ahmed.enzo,

 

Welcome to the Community Forums.

 

Would you have the same display in the BIOS and safe mode?

 

If you continually have this issue even after fresh installation of Windows and drivers then try to check if you have the same issue while connected with an external display.

 

Perhaps you may have a better display to run diagnostics.

 

But if it will still be the same then try considering to reach out to technical support to have this reported for recommended service.

 

I hope this helps answer your query.

Update us how it goes.

 

Regards

 



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