09-28-2018 12:40 AM
I recently purchased 2 Yoga 920s from Lenovo. On one of them I am having serious issues with palm rejection and none of the solutions I can find on the various forums seem to resolve my issue.
When writing (e.g. in One Note) and resting my palm on the screen, the cursor keeps "jumping" between my palm and the tip of the pen. This leads to any of the following behaviors:
- Not writing at all (e.g. Hello turns into H l o)
- "writing" where my palm is located
- doing some freaky stuff and just creating random lines in the area of my palm and pen
How could I resolve this issue?
09-28-2018 07:50 AM
Welcome to the community forums!
See first the settings of your laptop, go to settings-bluetooth-pen and ink. There is a toggle that says, "Ignore touch screen when I'm using my pen."
If that didn't fix the problem, see the solution from this forum thread: [https://forums.lenovo.com/t5/Lenovo-Yoga-Series-Notebooks/Lenovo-yoga-920-pen-problems/td-p/3939531].
Let us know if that works.
09-28-2018 08:32 AM
Thanks for the kind words.
I tried both these things before posting here. The setting you mentioned is active, holding the pen differently did nothing.
Thanks for your support!
10-02-2018 08:58 AM
Does anybody have any other ideas? Because one of the main reasons for buying this laptop has been to use it both as a laptop as well as for digital note taking with a pen. This issue renders it pretty much useless unfortunately.
10-02-2018 10:13 AM
We've checked the touchpad driver and it can only be updated through Windows update and it doesn't have a standalone driver.
Having said that, there's no option to change the settings aside from the "Ignore touch screen when I'm using my pen."
If that is already activated and the issue still remains, you can use a third party software called TouchFreeze to automatically disables the touchpad while you are typing in text. However, since this is a third party software, we cannot guarantee it's full functionality.
10-02-2018 10:16 AM
I assume this has nothing to do with the touchpad, as the issue is between the pen and the hand touching the screen.
If there is nothing else that can be done from Lenovo's side. What can be done? ^^ Because this isn't really what I wanted / paid for.
10-02-2018 11:18 AM
Sorry for the confusion. Since you've mentioned that you have another Yoga 920, does the same issue happen when using the Pen on the other unit?
Also, please try to Disable the touchscreen driver to isolate if this is a hardware or software issue with the touchscreen panel. Go to device manager > Human interface devices> right click on HID -compliant touch screen >Disable.
Once done, try to use the Pen and see if the issue will remain.
10-14-2018 05:24 AM
Thank you for your suggestion and sorry for the delay - the laptop that is experiencing issues is my sister's (not living at the same place), so I have limited opportunities to test things.
I finally got a chance to disable the touchscreen. Unfortunately, the issues persist.
The other unit (mine) does not have the same issue (at least I haven't experienced the issue so far).