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Vulpix96
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Posts: 4
Registered: ‎06-12-2018
Location: US
Views: 47,540
Message 1 of 22

camera not working

after i updated my lenovo yoga my camera stoped working and it says it is being used by another app when i have nothing else opened. can someone help me.

prashantmahto
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Registered: ‎06-12-2018
Location: IN
Views: 47,361
Message 2 of 22

Re: camera not working

This issue can be a hard thing to fix and get working properly again. If the issue is software related than chances are a lot better that you might be able to fix it. I just want to stress that this can be a pretty bad malfunction and there’s probably only about a 50% chance of actually fixing this problem
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Location: US
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Message 3 of 22

Re: camera not working


@Vulpix96 wrote:

after i updated my lenovo yoga my camera stoped working and it says it is being used by another app when i have nothing else opened. can someone help me.


Not sure what you mean by "updated." Do you mean a Windows Update or updating BIOS and drivers? First thing you should do is update BIOS and drivers by downloading and running Lenovo Vantage. 

 

AIUI, the issue is most frequently caused by a startup program that requires access to the camera. Things such as Skype that load in the background. Tap the Windows key and type "startup." The option to see what's starting when Windows starts will come to the top and you can click it to get a list. 


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I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo. I love beer.
Vulpix96
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Registered: ‎06-12-2018
Location: US
Views: 47,291
Message 4 of 22

Re: camera not working

After I updated windows
Community Moderator
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Registered: ‎12-13-2016
Location: US
Views: 47,284
Message 5 of 22

Re: camera not working

Download and install Lenovo Vantage to update your drivers and BIOS.. that might be all you need to do. 


____________________________________
I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo. I love beer.
Vulpix96
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Registered: ‎06-12-2018
Location: US
Views: 47,261
Message 6 of 22

Re: camera not working

That's what it was thank you

 

Melusine
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Posts: 1
Registered: ‎10-09-2018
Location: IL
Views: 45,481
Message 7 of 22

Re: camera not working

I have a Laptop ideapad 320

 

Updating with Lenovo Vantage did not fix the problem

 

Community Moderator
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Registered: ‎12-13-2016
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Message 8 of 22

Re: camera not working


@Melusine wrote:

I have a Laptop ideapad 320

 

Updating with Lenovo Vantage did not fix the problem

 


Are you seeing the same error as Vulpix96, above? Or are your symptoms different?  Please give as much detail as you can, including remedies you've tried. 


____________________________________
I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo. I love beer.
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Jack_Sparrow007
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Posts: 1
Registered: ‎10-11-2018
Location: US
Views: 45,338
Message 9 of 22

Re: camera not working

Lenovo – Built-in webcam camera not working (Windows 8) [SOLVED]

Problem

When attempting to use the built in camera on a Lenovo laptop the camera does not work. Instead of seeing the image from the camera you see an image with a grey background and a white camera with a cross through it.

The same image is seen with all applications.

 

Solution

This strange little issue appears to be a bug with the Lenovo software – through no intervention from the user the camera has become disabled through the “privacy” setting and needs to be re-enabled.

To re-enable the camera (using Windows 8 or Windows 8.1):

    1. Press the Windows button to open the start screen

 

    2. Type ‘lenovo’ to search for the Lenovo software

 

    3. Click on the icon for ‘Lenovo Settings’

 

    4. Click on the ‘Normal’ button

 

    5. If it’s already set to ‘Normal’ – click ‘Private’, apply the changes, then switch back to ‘Normal’ again and apply the changes.

 

Help! This didnt work!

If these instructions didn’t help you, you could try …
1. Updating the Lenovo Settings Dependency Package software.

To do this you’ll need to go to the Lenovo website, search for your model of Lenovo and download and install the Lenovo Settings Dependency Package software.

After this has been done repeat the instructions above.

support.lenovo.com/us/en/products?tabName=downloads
2. Uninstalling the Lenovo Settings Dependency Package software

This is moderate risk – you may find that some hardware stops working correctly or that you need to use the software to manage settings, but cannot due to it being uninstalled. Having said this, on my Lenovo laptop I do not use this software (for both Windows 8/8.1 and Windows 10) with no issues at all.

    To uninstall the software click on the Windows button on your keyboard,
    type ‘programs and features’ when you see it appear in the list – click on it.
    Search for “lenovo settings” select it from the list and click uninstall.

 

   6. Restart and the camera should be working again.

GVSUK
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Registered: ‎12-19-2018
Location: GB
Views: 38,847
Message 10 of 22

Re: camera not working

I got a new Lenovo Yoga C930 last week. On set up the camera did not work. Camera light is on, camera keyboard button is on, camera activated in Devices; I uninstalled and reinstalled the software, updated Windows - no fix. The  shop I bought it from tested it and said it was a camera hardware problem. They replaced it with a new machine. Same problem on the new machine - the camera doesn't work. Called the shop technical support - ran thorugh the same fixes but the problem isn't fixed. Is Lenovo shipping faulty machines?

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