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6 Posts

02-14-2021

Netherlands

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cursor leaves trail while moving

2021-02-14, 14:28 PM

Hello!

I have been using Lenovo yoga slim 7 for a few days. I think something wrong with the screen. When I move the cursor around, it leaves its own trail. I will add a picture of it, you can understand what I exactly mean. Seeing more than 1 cursor on the screen is very distracting. I want to learn if it is something fixable. If not I will go for returning progress :/ 

Thanks in advance!

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1989 Posts

11-04-2019

United States of America

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Re:cursor leaves trail while moving

2021-02-15, 13:45 PM

 

Welcome to the Community Forums @youcodegirl!

 

Nice to have you here!

 

Please check first if the mouse pointer trailing is enabled in Mouse option/settings.

Type the word "mouse" and select/click Mouse settings and select "Additional mouse settings".

Under that window, select Pointer Options and see if Display pointer trails check box is ticked. Uncheck the box if it is then test it again.

 

You may also check this previous post to see other troubleshooting steps that other users have performed regarding this concern.

 

Thanks,

Adriel_lenovo

Lenovo Support

 



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1 Posts

03-04-2021

India

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Re:cursor leaves trail while moving

2021-03-04, 19:21 PM

I am having the same problem. The solution you provided does not help.

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3 Posts

03-17-2021

Czech Republic

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Re:cursor leaves trail while moving

2021-03-18, 10:03 AM
I am having this problem too. I tried almost everything..
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6 Posts

02-14-2021

Netherlands

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Re:cursor leaves trail while moving

2021-03-18, 11:28 AM

Hey! I fixed my laptop by resetting it, and then updating it via the Lenovo Vantage app. It may help you as well!

BUT, still something wrong with the screen, it disappears for a tiny moment and comes back. Plus, when I fastly change the size of a window, it is not happing smoothly, which wasn't the case in my previous Lenovo (IdeaPad). I think something wrong with the screen display, still don't know how to fix it.

At least I do not see 4 cursors on the screen anymore, lucky me. 

 

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1989 Posts

11-04-2019

United States of America

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Re:cursor leaves trail while moving

2021-03-18, 15:43 PM

@ youcodegirl wrote:

Hey! I fixed my laptop by resetting it, and then updating it via the Lenovo Vantage app. It may help you as well!

BUT, still something wrong with the screen, it disappears for a tiny moment and comes back. Plus, when I fastly change the size of a window, it is not happing smoothly, which wasn' the case in my previous Lenovo (IdeaPad). I think something wrong with the screen display, still don' know how to fix it.

At least I do not see 4 cursors on the screen anymore, lucky me. 

 

 

 

Thanks for the update @ youcodegirl!

 

It's good to know that the initial issue has been sorted out, great job!

As for the display concern, can you provide us a screenshot or a video clip sample that shows the issue that the screen is showing?

Also, please share here your device's MTM (machine type-model) number for us to check its specifications.

 

Thanks,

Adriel_Lenovo

Lenovo Support

 



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6 Posts

02-14-2021

Netherlands

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  • Message 7 of 12

Re:cursor leaves trail while moving

2021-03-19, 13:43 PM

Hi! I am adding a screenshot of the problem.

While I am extending the window (moving left and right continuously) the screen seems like that several times. I do not know how to clearly explain, but it doesn't flow as it is supposed to. 

 

the model is Yoga Slim 7-14IIL05 Laptop (Ideapad) - Type 82A1

 

Are you asking serial number of the laptop? or product number?

 

 

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1989 Posts

11-04-2019

United States of America

240 Signins

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  • Posts: 1989
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  • Views: 21027
  • Message 8 of 12

Re:cursor leaves trail while moving

2021-03-19, 14:00 PM

@ youcodegirl wrote:

Hi! I am adding a screenshot of the problem.

While I am extending the window (moving left and right continuously) the screen seems like that several times. I do not know how to clearly explain, but it doesn' flow as it is supposed to. 

 

the model is Yoga Slim 7-14IIL05 Laptop (Ideapad) - Type 82A1

 

Are you asking serial number of the laptop? or product number?

 

 



Thanks for providing your device's details @ youcodegirl!

 

Does this only happens when using a specific app on your Yoga Slim 7 laptop?

Try to update the device's Display, Intel Chipset and Intel Serial-IO drivers for your device then check if it will exhibit the same behavior.

 

Also, launch the Lenovo Vantage app and see if there are other available drivers in there that needs to be updated.

You may also connect it to an external monitor/display (should you have one) to see as well.

 

Thanks,

Adriel_Lenovo

Lenovo Support

 



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6 Posts

02-14-2021

Netherlands

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  • Posts: 6
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  • Message 9 of 12

Re:cursor leaves trail while moving

2021-03-19, 14:18 PM
This happens with all but is more visible because of the display color in this app. Besides, the screen disappears for a second and shows different colors. it is not happening regularly so I can not prove that.. I will try updating the drivers you mentioned. I will let you know if it continues. Thanks!
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3 Posts

03-17-2021

Czech Republic

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  • Message 10 of 12

Re:cursor leaves trail while moving

2021-03-19, 18:32 PM

Can i ask you, how you restarted the laptop? You mean Factory reset?

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