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10-04-2018

AU

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iTunes detects incompatible Bluetooth software

2018-10-04, 5:24 AM

I'm getting an error message when I start up iTunes on my Yoga 3 Pro-1370:  "iTunes has detected incompatible Bluetooth software on your computer and may not run correctly". Apple forum suggests removing bttray.exe (see: https://support.apple.com/en-us/HT208972?&cid=acs::fm-itunes_HT208972). Does anyone know if this will break anything? And if not, how should I go about removing it? Or should I just rename the iTunes plug in? I'm not particularly tech-savvy - in case you couldn't tell. Haha. Any advice gratefully received.

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601 Posts

08-01-2018

US

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Re: iTunes detects incompatible Bluetooth software

2018-10-04, 12:36 PM

Hi SusanLambe!

 

Welcome to the community forums!

 

Removing the bttray.exe might cause some issues with the Bluetooth drivers on your computer.

We highly suggest to uninstall the drivers by :

 

a) Open Device Manager by clicking the Start button, clicking Control Panel, clicking System and Security, and then, under System, clicking Device Manager.

b) Locate your Bluetooth device and right click on it.

c) In the driver tab, click on Uninstall driver.

d) Now reboot the computer and Windows will try to boot the basic driver.

 

If the issues still persists, try updating the drivers by entering the serial number of your computer on our support site https://support.lenovo.com/us/en/.

 

Regards,



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2 Posts

10-04-2018

AU

3 Signins

39 Page Views

  • Posts: 2
  • Registered: ‎10-04-2018
  • Location: AU
  • Views: 39
  • Message 3 of 4

Re: iTunes detects incompatible Bluetooth software

2018-10-04, 22:46 PM

Thanks for this Jerry. Sorry for being a bit ignorant about this, but how do I know which bluetooth device to uninstall the drivers for? Or do I need to go through this process for all BT devices? 

Thanks

Susan

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3 Posts

05-13-2019

US

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  • Message 4 of 4

Re: iTunes detects incompatible Bluetooth software

2019-05-21, 1:15 AM

I am having the same problem. This is recent and I have used iTunes before with my bluetooth headset. Now it will not work. 

I guess that there must have been a software update that caused this problem.

 

So how do I know what to delete?

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