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SusanLambe
Paper Tape
Posts: 2
Registered: ‎10-03-2018
Location: AU
Views: 3,238
Message 1 of 4

iTunes detects incompatible Bluetooth software

I'm getting an error message when I start up iTunes on my Yoga 3 Pro-1370:  "iTunes has detected incompatible Bluetooth software on your computer and may not run correctly". Apple forum suggests removing bttray.exe (see: https://support.apple.com/en-us/HT208972?&cid=acs::fm-itunes_HT208972). Does anyone know if this will break anything? And if not, how should I go about removing it? Or should I just rename the iTunes plug in? I'm not particularly tech-savvy - in case you couldn't tell. Haha. Any advice gratefully received.

Support Specialist
Posts: 443
Registered: ‎08-01-2018
Location: US
Views: 3,173
Message 2 of 4

Re: iTunes detects incompatible Bluetooth software

Hi SusanLambe!

 

Welcome to the community forums!

 

Removing the bttray.exe might cause some issues with the Bluetooth drivers on your computer.

We highly suggest to uninstall the drivers by :

 

a) Open Device Manager by clicking the Start button, clicking Control Panel, clicking System and Security, and then, under System, clicking Device Manager.

b) Locate your Bluetooth device and right click on it.

c) In the driver tab, click on Uninstall driver.

d) Now reboot the computer and Windows will try to boot the basic driver.

 

If the issues still persists, try updating the drivers by entering the serial number of your computer on our support site https://support.lenovo.com/us/en/.

 

Regards,



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SusanLambe
Paper Tape
Posts: 2
Registered: ‎10-03-2018
Location: AU
Views: 3,150
Message 3 of 4

Re: iTunes detects incompatible Bluetooth software

Thanks for this Jerry. Sorry for being a bit ignorant about this, but how do I know which bluetooth device to uninstall the drivers for? Or do I need to go through this process for all BT devices? 

Thanks

Susan

i2p
Paper Tape
Posts: 3
Registered: ‎05-13-2019
Location: US
Views: 1,293
Message 4 of 4

Re: iTunes detects incompatible Bluetooth software

I am having the same problem. This is recent and I have used iTunes before with my bluetooth headset. Now it will not work. 

I guess that there must have been a software update that caused this problem.

 

So how do I know what to delete?

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