09-27-2016 07:08 PM
Hi chelemww ,
Welcome to the Community Forums.
Would your laptop work using any external usb mouse and keyboard?
Try to turn off the laptop and use the novo button ((item 3 page 11-12) to turn back on?
This would show a Novo Menu , try using the up and down arrow keys and highlight BIOS setup.
Press enter and press f9 to load defaults f10 to save and exit .
Would the keys respond?
If you need further assistance , you can visit any nearest service center like (Best Buy tech team) or your company IT or if the warranty is still up to call in technical support 1-877-453-6686 24 hours a day 7 days/week
Update us how it goes.