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Pointyhat
Blue Screen Again
Posts: 4
Registered: ‎01-26-2018
Location: GR
Views: 2,032
Message 1 of 8

lenovo 720-12ikb cursor disappears after unlock with fingerprint

Hello everyone, i bought today the above mentioned laptop. Every time the pc Locks (either i lock it, either goes to sleep) and when i wake it up with fingerprint the mouse, pointer is disappeared. I saw that the problem is common but didnt find a solution. Any feedback please? Thank you
Buickman48
Paper Tape
Posts: 3
Registered: ‎01-26-2018
Location: US
Views: 1,965
Message 2 of 8

Re: lenovo 720-12ikb cursor disappears after unlock with fingerprint

I had same problem. Driver problem with Windows update. Call 1-877-453-6686. Enter 1 and then 2. Tell tech, he/she takes remote control and updates driver/software and system is fixed

great tech support!!!

Pointyhat
Blue Screen Again
Posts: 4
Registered: ‎01-26-2018
Location: GR
Views: 1,961
Message 3 of 8

Re: lenovo 720-12ikb cursor disappears after unlock with fingerprint

Hello which is the number for their region?
Is this a UK number?
Thank you
Buickman48
Paper Tape
Posts: 3
Registered: ‎01-26-2018
Location: US
Views: 1,957
Message 4 of 8

Re: lenovo 720-12ikb cursor disappears after unlock with fingerprint

U S number sorry. 

Highlighted
supperman
Paper Tape
Posts: 1
Registered: ‎01-29-2018
Location: AT
Views: 1,913
Message 5 of 8

Re: lenovo 720-12ikb cursor disappears after unlock with fingerprint

Any information which driver? I don't want to give full control to some remote stranger in a foreign country...

Buickman48
Paper Tape
Posts: 3
Registered: ‎01-26-2018
Location: US
Views: 1,908
Message 6 of 8

Re: lenovo 720-12ikb cursor disappears after unlock with fingerprint

I cannot tell you as I believe he did bios and software up date.  I had no problem giving control as you see what is happening and can hit quit at any time. It was first time in years that ANY tech support fixed my problem!!

Pointyhat
Blue Screen Again
Posts: 4
Registered: ‎01-26-2018
Location: GR
Views: 1,900
Message 7 of 8

Re: lenovo 720-12ikb cursor disappears after unlock with fingerprint

by the way (after i raised a ticket on 26-1-2018 - giving my SN of my device) today my pc did an update on the touchpad and from what i can tell the problem is gone. I tried it 5-6 times, works normal

Pointyhat
Blue Screen Again
Posts: 4
Registered: ‎01-26-2018
Location: GR
Views: 1,876
Message 8 of 8

Re: lenovo 720-12ikb cursor disappears after unlock with fingerprint

Hey guys i received today the following links for the ticket i raised.

 

Try it, it might help

 

BIOS Update
https://download.lenovo.com/consumer/mobiles/5gcn20ww.exe

Finger Print Driver
https://download.lenovo.com/consumer/mobiles/egy201af.exe

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