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6 Posts

01-27-2018

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lenovo 720-12ikb cursor disappears after unlock with fingerprint

2018-01-27, 0:23 AM
Hello everyone, i bought today the above mentioned laptop. Every time the pc Locks (either i lock it, either goes to sleep) and when i wake it up with fingerprint the mouse, pointer is disappeared. I saw that the problem is common but didnt find a solution. Any feedback please? Thank you
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01-27-2018

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Re: lenovo 720-12ikb cursor disappears after unlock with fingerprint

2018-01-27, 1:49 AM

I had same problem. Driver problem with Windows update. Call 1-877-453-6686. Enter 1 and then 2. Tell tech, he/she takes remote control and updates driver/software and system is fixed

great tech support!!!

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6 Posts

01-27-2018

GR

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Re: lenovo 720-12ikb cursor disappears after unlock with fingerprint

2018-01-27, 2:03 AM
Hello which is the number for their region?
Is this a UK number?
Thank you
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01-27-2018

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Re: lenovo 720-12ikb cursor disappears after unlock with fingerprint

2018-01-27, 2:17 AM

U S number sorry. 

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1 Posts

01-29-2018

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Re: lenovo 720-12ikb cursor disappears after unlock with fingerprint

2018-01-29, 22:33 PM

Any information which driver? I don't want to give full control to some remote stranger in a foreign country...

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Re: lenovo 720-12ikb cursor disappears after unlock with fingerprint

2018-01-29, 23:17 PM

I cannot tell you as I believe he did bios and software up date.  I had no problem giving control as you see what is happening and can hit quit at any time. It was first time in years that ANY tech support fixed my problem!!

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6 Posts

01-27-2018

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Re: lenovo 720-12ikb cursor disappears after unlock with fingerprint

2018-01-29, 23:41 PM

by the way (after i raised a ticket on 26-1-2018 - giving my SN of my device) today my pc did an update on the touchpad and from what i can tell the problem is gone. I tried it 5-6 times, works normal

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6 Posts

01-27-2018

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Re: lenovo 720-12ikb cursor disappears after unlock with fingerprint

2018-01-30, 14:18 PM

Hey guys i received today the following links for the ticket i raised.

 

Try it, it might help

 

BIOS Update
https://download.lenovo.com/consumer/mobiles/5gcn20ww.exe

Finger Print Driver
https://download.lenovo.com/consumer/mobiles/egy201af.exe

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