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yuval_dassa
Paper Tape
Posts: 2
Registered: ‎10-28-2018
Location: IL
Views: 176
Message 1 of 4

lenovo yoga 730 won't come back after shut down

i have  a lenovo yoga 730, it's already been in lenovov service twice for screen problam and i just got it back.

for some reason after almost every time i shut it down the battery die immediately, and i need to plug to the ac in order to open it.

when after a few seconds i turn t back on and i see its charging from 0% battery

any help will be welcom?

Sr Support Specialist
Posts: 9,276
Registered: ‎11-30-2015
Location: PH
Views: 145
Message 2 of 4

Re: lenovo yoga 730 won't come back after shut down

Hi yuval_dassa,

 

Welcome to the Community Forums.

 

You can use Lenovo Vantage to check any updates needed but if you have already done it then you should report this back to technical support soon as possible.

 

Be open to discuss what you have in mind on what would  be best for you as a customer to have confident on your purchased product knowing that you have already sent it twice for repair.

 

I hope this helps answer your query.

 

Regards 



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yuval_dassa
Paper Tape
Posts: 2
Registered: ‎10-28-2018
Location: IL
Views: 139
Message 3 of 4

Re: lenovo yoga 730 won't come back after shut down

hey and thank you for the response,

sending my computer back to lenovo is a little complicated becuse i'm living in israel and i bought it in USA.

that is why i wanted to know if this is a known problam, or if there is anything i can check in bios\windows?

thank you,

 

yuval.

Sr Support Specialist
Posts: 9,276
Registered: ‎11-30-2015
Location: PH
Views: 122
Message 4 of 4

Re: lenovo yoga 730 won't come back after shut down

Hi yuval_dassa,

 

Perhaps it still needs to be reported to US tech support. This you can try via chat (replacing the language and flag on to to US) so it can placed on record. 

 

Still try to go to the BIOS and load defaults then check with Lenovo Vantage any updates that may be available. Our community do not have much report about this issue as far as I have checked so it may be isolated with your machine.

 

Regards



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