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andy2023
Paper Tape
Posts: 6
Registered: ‎01-10-2017
Location: AR
Views: 2,931
Message 1 of 14

lenovo yoga pro 3 no wifi

Hi, 

 

 

 

I updated to win 10, and then to win 10 anniversary, and the wifi stopped working.

 

After a hardreset, back to 8.1, Im still having this issue, 

 

Is my wifi adapter dead?

 

(lenovo yoga pro 3 900 model 1370)

 

Thanks!

Support Specialist
Posts: 153
Registered: ‎11-28-2016
Location: GB
Views: 2,862
Message 2 of 14

Re: lenovo yoga pro 3 no wifi


@andy2023 wrote:

Hi, 

 

 

 

I updated to win 10, and then to win 10 anniversary, and the wifi stopped working.

 

After a hardreset, back to 8.1, Im still having this issue, 

 

Is my wifi adapter dead?

 

(lenovo yoga pro 3 900 model 1370)

 

Thanks!


 

Hi andy2023,

 

Welcome to the Forum.

 

I would suggest you to check in the device manager if there is any problem  with the wifi adapter but I don't think that this is the problem. 

Did you try to update the wifi drivers? Most of the wifi-issues after Win10 updates can be solved just  updating the drivers. 

 

Please keep us informed  and we will look for different solutions if this does not work.

 

Regards.

Lenovo Technology Partner
Posts: 570
Registered: ‎07-07-2014
Location: PH
Views: 2,855
Message 3 of 14

Re: lenovo yoga pro 3 no wifi

Hi andy2023, 

I would just like to ask if the wifi card is still detected in Device Manager?

 

If not I would like to you to try and get in to the BIOS and loading BIOS optimized defaults.

  1. You can do this by following one of the option on this list.
  2. Once inside BIOS please press FN + F9 and then select Yes.
  3. Then press FN + F10 to save and exit. 

The computer will restart, once windows has loaded please check if the wifi card is detected in device manager. If the wifi card is still not detected then I would recommend you call Lenovo Warranty support or getting a new wifi card.  

Hope this helps with the issue. 

Cheers,

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andy2023
Paper Tape
Posts: 6
Registered: ‎01-10-2017
Location: AR
Views: 2,850
Message 4 of 14

Re: lenovo yoga pro 3 no wifi

Hi JJQ,

Thanks for the answer, there is no problem with the wifi adapter and I tried to update the wifi adaptor drivers with no changes,

Regards
andy2023
Paper Tape
Posts: 6
Registered: ‎01-10-2017
Location: AR
Views: 2,850
Message 5 of 14

Re: lenovo yoga pro 3 no wifi

Hi jamdy17,

I think that the wifi card is dead, because I still have the same issue with the hard reset and everything in default. Sadly Lenovo warranty is not international, so I think that I need to find a local vendor,
Do you know wich is the model of the wifi card?

Thanks for the answer
Support Specialist
Posts: 153
Registered: ‎11-28-2016
Location: GB
Views: 2,839
Message 6 of 14

Re: lenovo yoga pro 3 no wifi

Hi andy2023,

 

With the serial number of your unit , I think I will be able to find the model  reference of the WiFi card. 

 

Regards.

andy2023
Paper Tape
Posts: 6
Registered: ‎01-10-2017
Location: AR
Views: 2,828
Message 7 of 14

Re: lenovo yoga pro 3 no wifi

Hi JJQ, the serial number is pf06cuns,

Regards
Support Specialist
Posts: 153
Registered: ‎11-28-2016
Location: GB
Views: 2,819
Message 8 of 14

Re: lenovo yoga pro 3 no wifi


@andy2023 wrote:
Hi JJQ, the serial number is pf06cuns,

Regards

 

Hi andy2023,

 

The MSN of the wifi card is 35024014  and  PN: 20200480, with this information you should be able to find it.. Please have a look to the hardware manual where you will find quite helpful instructions. Page 35 refers to the wifi-card part.

 

Please keep  us updated about this problem.

 

Regards. 

andy2023
Paper Tape
Posts: 6
Registered: ‎01-10-2017
Location: AR
Views: 2,786
Message 9 of 14

Re: lenovo yoga pro 3 no wifi

Hi, I sent the computer to a technician, so I have another issues..

 

He fully formated the computer, and installed a cracked win 8.1... and I can not restore the factory settings, how could i get a factory image?

 

 

thank you

ras47
SCSI Port
Posts: 94
Registered: ‎08-02-2015
Location: US
Views: 2,783
Message 10 of 14

Re: lenovo yoga pro 3 no wifi

If the tech wiped the recovery partition off the hard drive, you can try calliing Microsoft for a new activation key. I think that's a longshot but its worth a try. Otherwise you will have to buy a new Windows license.

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