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2 Posts

09-26-2018

AU

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need to continualy run printer troubleshooter

2018-09-26, 9:00 AM

Hi, I have a Lenovo lap to and a brother printer that works ok but for the first print each time I turn the computer on it doesnt work and I need to run the troubleshooter to get it to work. Just wondering if anyone would know how to fix this problem.

Regards

Adam

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1997 Posts

12-13-2016

US

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  • Posts: 1997
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Re: need to continualy run printer troubleshooter

2018-09-26, 13:44 PM

We'd need more information. Which Lenovo laptop? What's the model number of the Brother printer? Which OS? What program are you printing from?

 

It sounds like either a driver issue or the printer needs updated firmware for Windows 10. Without the model numbers, it's all just guessing. 


____________________________________
I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo. I love beer.

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2 Posts

09-26-2018

AU

3 Signins

21 Page Views

  • Posts: 2
  • Registered: ‎09-26-2018
  • Location: AU
  • Views: 21
  • Message 3 of 4

Re: need to continualy run printer troubleshooter

2018-09-26, 21:44 PM
The Lenovo laptop is a Yoga 510 141Sk, model no. 80S700AYAU. The printer is a Brother MFCJ6520DW.
Thanks.
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1997 Posts

12-13-2016

US

4632 Signins

45541 Page Views

  • Posts: 1997
  • Registered: ‎12-13-2016
  • Location: US
  • Views: 45541
  • Message 4 of 4

Re: need to continualy run printer troubleshooter

2018-09-27, 13:41 PM

Still leaving me to guess about the OS or programs you're printing from. Also any error messages you're getting would be most helpful. Are you connecting via WiFi or USB cable? 

 

So, I'm going to give you a best guess ..and that's that the printer is a bit old to work well with Windows 10. You could try updating the machine's drivers and firmware. Here's the Windows 10 32-bit page. Here's the 64-bit page. There are also drivers for Linux. Note it appears new firmware was recently released, as well. There's also a connection troubleshooter, which might help. Unless that's the troubleshooter you're running. You don't mention if it's Windows' troubleshooter or Brother's. 

 

Start by making sure everything on your 510 is up-to-date, including the BIOS. Then, update the printer drivers using the Brother installation package for your OS. Finally, update the firmware in the printer. 

 

If your issue involves WiFi, there are some additional things we can look at. 


____________________________________
I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo. I love beer.

Using Browser Search To Find Answers in the Lenovo and Moto Communities
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